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SNPP crashed and will no longer start

I was using SNPP to locate comet Ison. It told me it was below the horizon. I clicked OK. It displayed the location. I then clicked S to go back to south. The program then crashed.  It will not re-start.

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    Keiron Smith

    HI Lawrence, 

    Thank you for leaving feedback in the forums.  Is this a persistent issue.  Do the crash repeat if you follow the exact same steps again?  Or was it a one time experience?

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    Lawrence

    Hello

    I tried several times to get SNPP to restart but it would not do so.  I had to terminate it via TM. I eventually did a laptop restart but that made no difference.  This morning I powered up the laptop and it ran normally!  The sequence of events had been to find comet ISON, then backtrack time to night-time, then go to the south position - and that is where it failed.  So all is well. regards  Lawrence

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    Keiron Smith

    Hi Lawrence, 

    Please provide the following information:

    1. The graphics card.

    In Window 8 ---> Libraries ---> Computer (side bar) ---> Computer (drop down menu) ---> System Properties ---> Device Manager ---> Display Adapter <--- what it says here will be the graphics card.

    In Windows 7/Vista--->Start---> Control Panel---> System---> Device Manager---> Display adapters <--- what it says here will be the graphics card.

    In Windows XP-->Start-->Control panel-->System-->Hardware-->Device manager--> Display adapters <--- what it says here will be the graphics card.

    2. System Information.

    In Window 8 ---> Libraries ---> Computer (side bar) ---> Computer (drop down menu) ---> System Properties <---- what version of windows (Home, Ultimate, etc), and if 32 or 64 bit.

    In WIdows 7/Vista ---> --->Start---> Control Panel---> System---> look under "Windows Edition" and "System" <---- what version of windows (Home, Ultimate, etc), and if 32 or 64 bit.

    In Windows XP-->Start-->All Programs--->Accessories-->System Tools---> System Information <---- what XP service pack you are running. Also what version of XP, and 32 or 64 bit.

    3. The manufacturer and model of your computer (additional model information may be found on a sticker under your computer)

    In Window 8 ---> Press the Windows Key + R ---> Enter "dxdiag" in the text field and hit OK---> On the DirectX panel that opens up look under the System tab for "System Model" <--- what it says here will be the model.

    In WIndows 7/Vista ---> Start ---> In the Search Program and Files text window type "dxdiag" and hit return. ---> On the DirectX panel that opens up look under the System tab for "System Model" <--- what it says here will be the model.

    In WIndows XP ---> Start ---> Run --->Enter "dxdiag" in the text field and hit OK---> On the DirectX panel that opens up look under the System tab for "System Model" <--- what it says here will be the model.

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    Lawrence

    I'll be happy to do this - but as I said, it is now working normally. Are you sure that you want to check further?

    Lawrence

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    Keiron Smith

    I'm happy to check your setup, to see if there is any issue that I might be able to identify based on this information.  But, we don't have to do it unless you encounter persistent crashing.  If Starry Night is now working properly, lets not worry about it.  But, if you encounter further crashing please reply with the specs requested.

     

    I'm here to help, always.

     

    Keiron

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    Lawrence

    Excellent. Many thanks.  Lawrence :-)

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