New post
0

Problem starting

At first I was having the quicktime error.  Now I enter in my access code and it does nothing.  Please help

1 comment

  • 0
    Avatar
    Sophie Cheng

    Hello MacKenzie,

    The access code is only meant for one time use. After redeeming it, if you need your registration information or download links, refer to the email received at the time of redeeming the code.

    As for the QuickTime issue,

    Please right click your Starry Night application (or shortcut icon) ---> choose Properties ---> choose Compatibility ----> check the option to Run As Administrator ---> choose Apply ---> Choose OK.

    If this does not work for you, try the following:

    1. Go to Control Panel---> Add/Remove Programs--->uninstall quicktime (and anything else that is "Apple").
    2. Go to https://support.apple.com/downloads/quicktime and download QT version 7.7.6.
    3. Install QT 7.7.6 onto your computer and retry Starry Night - right-click the Starry Night desktop icon and choose "Run as Admin".

    If you are experiencing further issues, please submit a new ticket here so we can better assist you:

    https://support.simulationcurriculum.com/anonymous_requests/new

    Best,

    Sophie

Please sign in to leave a comment.