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V7 - Error: Starry Night Cannot Be Installed cannot be installed on the following windows versions Windows Xp x64, Windows Vista x64, Windows Vista x64 Service Pack 1, Windows 7 x64, Windows Server 2008 R2 x64.

I have starry night pro plus 6 and have downloaded an upgrade to version 7 but when I try to install it, it says it can't install on the following windows systems and lists all 64 bit operating systems. I have a 64 bit windows 7 computer and definitely downloaded the .exe file for windows. All the prerequisites are installed. Please respond quickly.

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8 comments

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    Laszlo Zoltan

    just happened to me too. running as administrator etc. won't install.

    boy, do I ever feel cheated. 

  • 0
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    Keiron Smith

    Hi All,

    Please go to Control Panel ---> Windows updates ---> Apply/install all essential and important updates for your operating system. 

    Then retry the installation. It will work.

    If Windows Updates says there are no updates available then please go here:

    http://windows.microsoft.com/en-ca/windows/service-packs-download#sptabs=win7

    Download and install the SP1 update for your OS.

    Reinstall Starry Night 7.

    Kind regards,

    Keiron

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    Robert Heath

    I'm getting the message "another programs is currently using this file".

    RapportMngmtSerivces is stopped.

    Windows 7 Ultimate is up to date and SP1 is installed.

    SN7 will not installe.  I've been 3 hrs. trying to install it.

  • 0
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    Sophie Cheng

    Hello Robert,

    I believe I have been communicating with you via a tech support ticket. If not, please do let me know.

    Best,

    Sophie

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    Douglas Macduff

    I'd like to add that I've always purchased my versions of Starry Nights elsewhere and never ran into a problem. This company here SC isn't the original keepers/owners of SN, correct? I don't know why I purchased my upgrade of 7 here. I dislike the layout completely. After years of Enthusiast 6 and before, to suddenly change the entire layout? Creepy.  I use E6 mostly. Now this update doesn't work.  What else?

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    Douglas Macduff

    where is my original comment? Also, does anyone remember the name of the file we downloaded to upgrade from E6 to version7?

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    Denn Martin

    So now I've upgraded my 32bit PC to a 64bit PC It will not reinstall to a 64bit platform. Really!. They don't have a 64bit update to let us that bought this a few years ago? Guess the fix is to buy another version of the same program?hummmm

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    Sophie Cheng

    Hello Denn,

    Did you do the following?

    Please go to Control Panel ---> Windows updates ---> Apply/install all essential and important updates for your operating system. 

    Then retry the installation.

    If you are encountering further issues, please submit a new ticket request here so we can assist you better:

    https://support.simulationcurriculum.com/anonymous_requests/new

    Best,

    Sophie

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