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data on object I click does not come up. Just a white space where data should be shows up under object

Michael F. Buechele II

June 10, 2014 12:25

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I have Starry Night Pro Plus 7, I am running Windows 7 Ultimate. It works fine at first but after several screens the data on objects I click on does not come up. Just a white space where data should be shows up under object

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2 comments

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  Keiron Smith June 11, 2014 14:49

  Hi Michael,

  Please provide the following information:

  1. The graphics card.

  In Window 8 ---> Libraries ---> Computer (side bar) ---> Computer (drop down menu) ---> System Properties ---> Device Manager ---> Display Adapter <--- what it says here will be the graphics card.

  In Windows 7/Vista--->Start---> Control Panel---> System---> Device Manager---> Display adapters <--- what it says here will be the graphics card.

  2. System Information.

  In Window 8 ---> Libraries ---> Computer (side bar) ---> Computer (drop down menu) ---> System Properties <---- what version of windows (Home, Ultimate, etc), and if 32 or 64 bit.

  In WIdows 7/Vista ---> --->Start---> Control Panel---> System---> look under "Windows Edition" and "System" <---- what version of windows (Home, Ultimate, etc), and if 32 or 64 bit.

  3. The manufacturer and model of your computer (additional model information may be found on a sticker under your computer)

  In Window 8 ---> Press the Windows Key + R ---> Enter "dxdiag" in the text field and hit OK---> On the DirectX panel that opens up look under the System tab for "System Model" <--- what it says here will be the model.

  In WIndows 7/Vista ---> Start ---> In the Search Program and Files text window type "dxdiag" and hit return. ---> On the DirectX panel that opens up look under the System tab for "System Model" <--- what it says here will be the model.

• 0
  
  Keiron Smith June 11, 2014 14:50

  Please also attach screenshot of what you are seeing.  Thanks!