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V7 - Error Message "There was a problem with your Preferences file. Try throwing it out and starting again" (Windows PC)

The Problem: The Preferences folder has been corrupted.

The Error message: "There was a problem with your Preferences file.  Try throwing it out and starting again" 

V7_-_Error_Message_-_There_was_a_problem_with_your_Preferences_file.png

The solution: Find this Simulation Curriculum folder and rename it.

Windows) \Users<YourUserName>\AppData\Local\Simulation Curriculum <--- rename it as "Simulation Curriculum1" Don't delete it. Just rename it.

Restart SN7.

Register again.

Does that fix it?

If you have important saved settings; i.e. equipment lists, location settings, etc, then these files will no longer be available in SN7 - until copied back from the renamed Simulation Curriculum.  If you need assistance with this please submit a ticket with support.

Date Votes

2 comments

  • 0
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    Dwight Daugherty

    How do you access the file in a macbook?

     

  • 0
    Avatar
    Sophie Cheng

    Hello Dwight,

    1. From the Finder menu bar navigate to Go > Go to Folder.
    2. Type: ~/Library
    3. In Library go to Preferences ---> Application Support ---> Simulation Curriculum ---> Starry Night Prefs <--- rename this: as Starry Night Prefs1. Important! Do not delete that Starry Night Prefs folder. Just rename it.
    4. Retry Starry Night
    5. Register again

    For additional assistance, please submit a new ticket here:

    https://support.simulationcurriculum.com/anonymous_requests/new

    Best,

    Sophie

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