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V7: Will not update (6/19/15)

Begins to install update only to cancel itself. Then mentions reinstalling original file. Says file may be corrupt. Where do I get original file?

Message: An errror occurred. the update failed to install. Under show details, it says:

Patch failed to apply to this file: C:\Program Files (x86)\Starry Night Enthusiast 7\StarryNight.exe

Because that file failed to patch, and there's no "catch-all" update to download, the update failed to apply. The failure to patch usually happens because the file was modified from the original version. Reinstall the original version of this app.

Internal error: Exception of type 'System.Exception' was thrown.

3 comments

  • 0
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    Kev Barnes

    Same problem experienced for me with the latest (AUG2015) V7 upgrade for Mac OS X. The original application worked fine but alas will not update.

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    Kev Barnes

    I was advised of an update from 7.2.0 to 7.3.0 for Starry Night Pro Plus 7 (the expensive one) however attempting to install the update ends with an error after the application unpacks:

    Update Error!

    An error occurred while extracting the archive. Please try again later.

    Any advise gratefully appreciated.

     

     

  • 0
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    Sophie Cheng

    Hello Kev,

    I am sorry to hear about that. 

    Please submit a ticket request so we look into this:

    https://support.simulationcurriculum.com/anonymous_requests/new

    Best,

    Sophie

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