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How Come SS7 Pro Can't Make A Bluetooth Connection To SkyHub? (Solution: Make Phone Visible To Other Devices - Read On!)

cfmccaw

July 07, 2024 08:27

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SS7 pro can't make a Bluetooth connection to Skyhub encoders on S24 Ultra phone running Android 14. SS7 hangs on "connecting" endlessly. Bluetooth shows Skyhub 540 is paired and functioning. S24 pairs with car and sound system properly. SS6 on old Note 8 phone still works perfectly. Any ideas? Thanks for your time.

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6 comments

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  Keiron Smith July 08, 2024 14:49

  Please link to the SkyHub in question.

  And provide all the following info:

  • SS7 and SS6 version numbers.  See Help > Scroll to the bottom.
  • Phone makes and models.
  • OS versions.
  • SS6 and SS7 scope presets - screenshots of every panel.
  • Screenshot of "connecting".

  Thanks!

• 1
  
  cfmccaw July 10, 2024 21:53

  Thanks. Sorry for the delay, tech issue at the Planetarium.
  It will take a bit for me to get my act together for the screen shots etc. I'll also contact Hubble Optics and see if they have any reports of the issue. Appreciate your being so thorough with the details.

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  cfmccaw July 19, 2024 19:17

  Have the screen shots. Best to upload them here, or to a different address? Issue may be that in SS7 when asked to chose Bluetooth device, it bounces straight to the wifi option without displaying paired choices. Will send requested further info asap.

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  Keiron Smith September 09, 2024 16:10

  Please include screenshots and all request info for troubleshooting.  You can upload to this post using a desktop browser, or share a link via DropBox, iCloud, GoogleDrive or similar service.  Thanks!

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  cfmccaw September 09, 2024 18:47

  Thanks for the follow up. Just solved 2 days ago. Installed SS6 on S24 Ultra, same prob. so had to be this phone settings. Tracked it down, seems "make phone visible to other devices" and registering Sky Hub in Smart Things app solved the Bluetooth connection problem . It could have been some other setting also, I pounded through a universe of them. Thanks for your patience.

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  Keiron Smith September 09, 2024 22:10

  An excellent result, thanks for sharing your solution!