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[Scope Control]* Starsense Explorer Will Not Open Camera To Align Using iPhone 15 + iOS 17.6.1 (Solution: Update To Latest Version)

After unlocking StarSense explorer within SkySafari 7 I cannot use it on iPhone 15 pro iOS 17.6.1When I start scope functionality it asked if alignment is needed. When I try to align the camera does not open and the screen is black. Also the cancel button does not work. I am forced to close the sky safari app. Camera permission is given and the camera opens fine in the Celestron star sense app. Just will not open camera in sky safari 7.
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17 comments

  • Avatar
    Keiron Smith Official comment

    DevOps reference: https://starrynight.unfuddle.com/a#/projects/7965/tickets/by_number/3489

  • 1
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    Timothy Kamp

    I have the exact same problem - When I want to use the StarSense functionality, I click on Connect via scope, select Needs alignment and continue the alignment process until the ‘Center Camera over mirror’. My screen remains black, even with the Night Mode toggle. If I continue the steps until the ‘ Drag image to align crosshairs’, the screen remains black. When I finish the alignment process, it’s not aligned at all and SkySafari is lost, even displaying a weird message ‘Celestron StarSense Explorer and other messages here’

    The default StarSense Explorer app provided by Celestron with the exact same alignment process works without any issues. The camera itself also works.  Rebooted my iPhone 14 with iOS 18.0.1 several times, checked and reset all camera settings (all ok) and even re-installed SkySafari.. nothing resolved the issue.

  • 0
    Avatar
    K E

    I’m surprised more people aren’t chiming in on the Internet with this problem. guess we will just hang out and wait. See if they do anything about it. Sounds like we are having the exact same issue.

  • 0
    Avatar
    Keiron Smith

    Hi K E, Timothy,

    Check the App Store for app updates.

    Then please provide the following:

    1. App and version.  See Help > scroll to the bottom.
    2. OS version.
    3. Device make and model.
    4. Screen recording that shows this issue using SS7.
    5. Test and confirm whether the official Celestron StarSense Explorer app is working properly with your devices.

    Please share the screen recording link using Dropbox, iCloud, Google Drive, etc.

    Thanks for your reports.

    Devs will fix it asap.

  • 0
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    Keiron Smith

    the camera opens fine in the Celestron star sense app

    I see you said the official app works fine.  So, please provide the info for #1-4.

    Thanks!

  • 0
    Avatar
    K E

    1. SkySafari Pro, 7.5.1 (1118)
    2.iOS 17.6.1
    3.iPhone 15 pro
    Will make video and upload asap

  • 0
    Avatar
    K E

    https://drive.google.com/file/d/135WeNk06OAUZuAeeg6FlSRZu4g7Zr3Sb/view?usp=drivesdk

  • 0
    Avatar
    Timothy Kamp

    Hi Keiron,

    Here are my answers:

    1. App and version: 7.5.1 Plus (1118)
    2. OS version: iOS 18.0.1 and 18.1
    (upgraded today to 18.1, didn’t resolve the issue)
    3. Device make and model: Apple iPhone 14 (MPVA3ZD/A)
    4. Screen recording that shows this issue using SS7: https://1drv.ms/v/s!AqPQvysD_EEPgb844EwLZOLmslo3cw

    5. Test and confirm whether the official Celestron StarSense Explorer app is working properly with your devices: Tested again today on iOs 18.1, works like a charm.

  • 0
    Avatar
    Keiron Smith

    Thank you for the info and recordings.

    Now, read carefully and then please join the beta.

    Beta Testing SkySafari 7 (iOS Only) - Read This To Participate!

    When approved download the latest beta via TestFlight.

    The fix will come first via the beta and you two can verify before the official release.

    Thanks!

  • 0
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    Timothy Kamp

    Does the Beta testing of SkySafari via Testflight an unlock key from Celestron to test the StarSense functionality?

  • 0
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    Keiron Smith

    Here are 2 new codes:

    • tid47uw1
    • 12wd3z9z

    Thanks!

     

  • 0
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    沈嘉浩

    I have the same problem

  • 0
    Avatar
    Keiron Smith

    This should all be fixed in the latest update.  Thanks!

  • 0
    Avatar
    K E

    Was working great, but now back to the original problem. Camera will not open when trying to align same exact issue that started this thread.

  • 0
    Avatar
    Keiron Smith

    K E

    Check the App Store for app updates.

    Then please provide the following:

    1. App and version.  See Help > scroll to the bottom.
    2. OS version.
    3. Device make and model.
    4. Screen recording that shows this issue using SS7.

    Please share the screen recording link using Dropbox, iCloud, Google Drive, etc.

    I understand you think it is the same issue.

    Thanks!

  • 0
    Avatar
    Timothy Kamp

    Hi Keiron! It took me almost two months to wait for clear skies ans to teat SkySafari. In the meantime newer versions have been released and I can inform you that version 7.5.3 (1128) works like a charm! I spend two hours of observing objects with the Pro version and finally it worked the way I expected. No issues whatsoever. Great work!

  • 0
    Avatar
    Auto-Bot
    [AI-Reply] **Scope Control: StarSense Explorer Will Not Open Camera to Align Using iPhone 15 + iOS 17.6.1**

    It seems you're experiencing issues with the StarSense Explorer functionality in SkySafari on your iPhone 15 Pro with iOS 17.6.1. Here are some steps and suggestions based on the comments and solutions provided by other users:

    ### Troubleshooting Steps:
    1. **Update SkySafari**: Ensure you are using the latest version of SkySafari. As noted, version 7.5.3 (1128) has resolved similar issues for other users.

    2. **Check Camera Permissions**: Confirm that the SkySafari app has permission to access the camera. You can check this in your iPhone's Settings under Privacy > Camera.

    3. **Reinstall the App**: If the issue persists, try uninstalling and reinstalling the SkySafari app to reset any potential glitches.

    4. **Test with Celestron StarSense App**: Since the camera works fine in the Celestron StarSense app, ensure that the issue is isolated to SkySafari.

    5. **Join Beta Testing**: Consider joining the beta testing program for SkySafari via TestFlight. This may provide access to fixes before the official release.

    6. **Provide Feedback**: If you continue to experience issues, provide detailed feedback to the SkySafari support team, including your app version, iOS version, device model, and a screen recording of the issue.

    ### Additional Comments:
    - Users have reported that the official Celestron StarSense Explorer app works without issues, which suggests that the problem may be specific to the SkySafari integration.
    - Keep an eye on updates from the developers, as they may release fixes based on user feedback.

    If you have any further questions or need additional assistance, feel free to ask!

    Sources:
    - No relevant data is available.

    [Zeus]
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