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App Freeze Using Compass Mode

I’m having issues with my SkySafari 7Pro app. Lately while out looking at the sky I’ll hold it up to check out what’s out there to look at with my telescope. I’ll bring down my phone and when I raise it back up I get just a half a screen and it’s frozen. I usually have to swipe up and close the app then reopen it to get back to a normal screen. It does this a lot. It just seem to be doing this the last month. I’ve powered off and on my phone (15 pro max) and deleted the app then reinstalled but it continues to do it. I’ve taken screenshot of what my screen looks like. I love this app and just want it to work like it use to.

4 comments

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    Jeffrey Wiemeri

    You are not alone I have this exact same issue. Iphone XR, iOS 18.7.1, SS Pro 7.6.3

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    Keiron Smith

    Kevin, 

    Plese provide the following info:

    1. In Help > scroll to the bottom > what is the version number?
    2. OS
    3. Device

    Please create a short screen recording that demonstrate this issue.

    Share the recording with iCould, Google Drive, DropBox or similar.

    Thanks!

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    Kevin Carlson

    I have an iPhone 15 Pro max, IOS 26.0,1and I'm using SkySafari 7 Pro, 7.6.3. I have a screenshot but no video. I'll try and get that.

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    Keiron Smith

    Thanks, Kevin!

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