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LiveSky.com | Equipment Save & Sign Up Fail: Could Not Sign Up - Only Requests Passing Master Key Can Modify SubscriptionID Or StripeID

Scott Forsyth

February 17, 2018 02:34

Completed

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Each time I launch SkySafari 6 Plus for IOS on my iPad I have to re-enter all my telescopes and camera settings as they are not saved for some reason. Also when I try to sign up for LiveSky I get the following message: " Could not sign up - Only requests passing Master Key can modify subscriptionID or stripeID"

Not sure why this happening but it is very frustrating - any help would be appreciated.

Regards

Scott

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3 comments

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  Ros Hartigan February 17, 2018 04:16

  Thanks for the report, Scott, and I am so sorry for your frustration.  This is an issue with new user creation that should be fixed over the next day or so.

• 0
  
  Dave Whipps February 17, 2018 13:51

  Scott,

  So sorry about this! It's now fixed. We'd love for you to try again.

  - Dave

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  Keiron Smith March 08, 2018 22:56

  Hi Scott, 

  Is this resolved for you now?

  Thanks!