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LiveSky.com | In App Launch Issue

When selecting the LiveSky button on my iPhone 6 (ios 9.3.5) in SkySafari 6 it connects to LiveSky.com. The pull down icons display but none are active. Also, the three horizontal bars at the upper left do nothing.

I thought LiveSky was included with SkySafari 6 Pro, yet when I enter the site of my PC a mention a 5 day trial expires soon.

11 comments

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    Keiron Smith

    Hi Kent, 

    Please login to LiveSky.com using different browsers on Mac OS X or Windows PC, and see if you still encounter the same issue.  Let me know if you see a difference. 

    Please also attach a screenshot of what you see using the button in SkySafari to login to LiveSky.com on your iPhone.

    The premium version of LiveSky.com is on a trial version right now.  The basic version of LiveSky.com is included, is always free.

    http://skysafariastronomy.com/livesky-data-management-and-cloud-sync-service.html

    Thanks!

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    Kent

    I don't see an icon for attaching a photo ot sceenshot.

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    Keiron Smith

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    Kent

    No such icon in this box when responding via my IPhone. I'll have to forward the iPhone sceenshot to my PC.

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    Keiron Smith

    Hi Kent, 

    Still an issue?  Can you attach an image? 

    Thanks!

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    Kent

    I sent an attachment to Bill several weeks ago. If I connect to LiveSky through SkySafari 6 or connect through Safari all I get is the LiveSky home page. None of the icon buttons work. 

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    Keiron Smith

    What do you have set under iOS settings >>> privacy >>> cookies and website data:

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    Kent

    I don't see any such options on iOS. So frustrating. I'm just sticking with SkySafari 5 for now.

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    Kent

    I made the changes, same problem whether I connect to LiveSky via SkySafari 6 Pro or thru Safari on my iPhone 6 iOS 9.3.5. None of the icons respond on the page. Is anyone else having problems with LiveSky on iOS systems? It worked fine when I was a beta tester.

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    Keiron Smith

    Hi Kent, 

    What happens if you use Safari Incognito Mode(Private) browsing?  Does everything work?

    Thanks!

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    Ros Hartigan

    Hi Kent,

    We fixed an issue with LiveSky.com that prevented the site from loading correctly on some browsers.  It should be able to load on your iPhone now.  Can you please try again?

    Thanks!

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