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No In-App Purchases

Just downloaded SS6Pro for OSX. Nothing shows up in the in-app purchases window.  Anyone else experience this?

 

Lynn

45 comments

  • 0
    Avatar
    Jim Forrester

    In app purchases still not functioning.

    When I first downloaded 6.1.0, I kept being sent to an error page when directed to update my billing information. So I went to my billing info through my computer rather than SS and updated my billing information. This allowed me to go through all the steps to purchase UCAC5 data base but then SS 6.1.0 immediately crashed. I've seen no indication from the App Store the purchase went through. SS 6.1.0 now crashes every time after being open less than a minute.

    I'll pull the last version out of the trash so I can keep working. 

    Mid-2009 machine running 10.10.5

    Thanks,

    Jim Forrester

  • 0
    Avatar
    Jd 2 Astro

    With the 6.1.0 update, the In App Purchases are now showing for me right off the bat.

    JohnD

  • 0
    Avatar
    Bill Tschumy

    Jim,

    Sorry you are continuing to have problems.  This sounds like something different with it crashing.

    Do you get a crash log when it crashes that you can us?

    Anyone else having a problem like this?

  • 0
    Avatar
    Jim Forrester

    Hi Bill--

    You contacted me from a no-reply address and I replied without realizing and just got the notice. Here is what I sent.

     

    Hi Bill--
     
    My computer to me is like a television, I can change the channels (use the apps) but have little idea how it works. Anyway, here is what my system says is happening when SS6 crashes.
     
    Process:               SkySafari 6 Pro [7280]
    Path:                  /Applications/SkySafari 6 Pro.app/Contents/MacOS/SkySafari 6 Pro
    Identifier:            com.simulationcurriculum.SkySafari6MacPro
    Version:               6.1.0 (6.1.0)
    App Item ID:           1362059613
    App External ID:       826820348
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           SkySafari 6 Pro [7280]
    User ID:               501
     
    Date/Time:             2018-04-27 19:12:09.339 -0400
    OS Version:            Mac OS X 10.10.5 (14F2511)
    Report Version:        11
    Anonymous UUID:        79E72D51-5890-7354-6F7C-2A7338F07CC0
     
    Sleep/Wake UUID:       D74874A2-3407-47D2-9EEE-C7617BA660A6
     
    Time Awake Since Boot: 87000 seconds
    Time Since Wake:       1000 seconds
     
    Crashed Thread:        6  Dispatch queue: SKProductsRequest reply queue
     
    Exception Type:        EXC_CRASH (SIGABRT)
    Exception Codes:       0x0000000000000000, 0x0000000000000000
     
    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[SKDownload transaction]: unrecognized selector sent to instance 0x60800660eb50'
    terminating with uncaught exception of type NSException
    abort() called
     
    Application Specific Backtrace 1:
     
    Seems like it is hung up on the attempt to purchase the supplementary data base, but it is baffling to me.
     
    Thanks,
     
    Jim
  • 0
    Avatar
    Jim Forrester

    Hi Bill--

    I purged and re-downloaded SS 6.1.0 and it is now stable. Meanwhile, I received a receipt from Apple for the UCAC5 Extension Database but cannot access it. When I click the "Restore Purchases" the sign-in box to the Apple App Store comes up. I sign in with the ID that works when I sign in to the store directly from my computer but gets rejected when trying to access my Apple account through Sky Safari.

    I don't see any documentation on the In App Purchases, so I'm don't know what Sky Safari would look like if Sky Safari accepted the purchase. Here is the receipt:

     

    Apple Receipt  
     
    APPLE ID
    jim_forrester@hotmail.com
    BILLED TO
    MasterCard .... 1543
    James Forrester
    1820 Virnankay Circle
    Ann Arbor, MI 48103-5212
    USA
    TOTAL
    $10.59
    DATE
    May 6, 2018
    ORDER ID
    MSKZGZFYZY
    DOCUMENT NO.
    144207529897
     
    App Store TYPE PURCHASED FROM PRICE
    SkySafari 6 Pro, UCAC5 Extension Database SkySafari 6 Pro, UCAC5 Extension Database
    Report a Problem
    In-App Purchase Mac $9.99
     
    Subtotal   $9.99
    Tax   $0.60
     
     

    TOTAL

     

     

     

    $10.59

     

     

    I'm not sure how to figure this out from my end. Ideas?

  • 0
    Avatar
    Jim Forrester

    Hi Again--

    Haven't heard from you about my last post. 

    One other thing: My list of purchases from the App Store I does not show the UCAC5 extension. Should it? Is this a problem for Apple? Do you see who purchases the extensions? If so have you seen that I've been billed for the UCAC 5?

    --Jim

  • 0
    Avatar
    Keiron Smith

    Hi Jim,

    You said:  I sign in with the ID that works when I sign in to the store directly from my computer but gets rejected when trying to access my Apple account through Sky Safari.

    Where exactly in SkySafari 6 are you entering this ID to access your Apple account?  Are you referring to the Restore Purchases option?

    And, what happens when you get rejected?  What message do you see?

    Thanks!

     

  • 0
    Avatar
    Jim Forrester

    Yes, when I click "Restore Purchases," I am asked to enter my Apple ID and password into a box that is identical to the box I get when signing in directly from my computer. The Apple ID and password that works when signing in to the App Store directly from my computer does not work when when I enter it into the box when it is inside Sky Safari. The error message is the same as I would get when signing in from my computer if I had made a typing error. The message is: "The Apple ID you entered couldn’t be found or your password was incorrect. Please try again."

    Today, it acted a little differently and gave me a "Buy" button. So I clicked it and got this message from inside Sky Safari:

    "UCAC5 Extension Database   Your Transaction Could Not Be Completed."

    I hope I don't get billed again.                    

    I sent you a copy of the receipt that showed up in my email inbox. I haven't gotten my credit card statement and am assuming I was actually charged. Did you folks get paid?                                                                                      

  • 0
    Avatar
    Bill Tschumy

    Jim,

    Before we go any further, did you try rebooting your computer?  It seems like it could be in a strange state.

    We don't know if we've been paid for this.  We are not every given information on specific customers so we can't tell if a sale is tied to you.

  • 0
    Avatar
    Jim Forrester

    Tried rebooting and made matters worse. SS6 will now crash less than a minute after opening, but when I turn off my wifi connection, the application is fine. It is a mystery. Here is the report:

    Process: SkySafari 6 Pro [1540]
    Path: /Applications/SkySafari 6 Pro.app/Contents/MacOS/SkySafari 6 Pro
    Identifier: com.simulationcurriculum.SkySafari6MacPro
    Version: 6.1.0 (6.1.0)
    App Item ID: 1362059613
    App External ID: 826820348
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: SkySafari 6 Pro [1540]
    User ID: 501

    Date/Time: 2018-05-15 23:52:00.042 -0400
    OS Version: Mac OS X 10.10.5 (14F2511)
    Report Version: 11
    Anonymous UUID: 79E72D51-5890-7354-6F7C-2A7338F07CC0

    Sleep/Wake UUID: 4ACB983F-2FFD-4BD6-B698-C28C6B5320A4

    Time Awake Since Boot: 4800 seconds
    Time Since Wake: 710 seconds

    Crashed Thread: 10 Dispatch queue: SKProductsRequest reply queue

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[SKDownload transaction]: unrecognized selector sent to instance 0x60000a20b1c0'
    terminating with uncaught exception of type NSException
    abort() called

    Application Specific Backtrace 1:
    0 CoreFoundation 0x00007fff94a2403c __exceptionPreprocess + 172
    1 libobjc.A.dylib 0x00007fff8f8fe76e objc_exception_throw + 43
    2 CoreFoundation 0x00007fff94a270ad -[NSObject(NSObject) doesNotRecognizeSelector:] + 205
    3 CoreFoundation 0x00007fff9496cd44 ___forwarding___ + 1028
    4 CoreFoundation 0x00007fff9496c8b8 _CF_forwarding_prep_0 + 120
    5 SkySafari 6 Pro 0x00000001089442b8 SkySafari 6 Pro + 1204920
    6 CoreFoundation 0x00007fff94943525 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
    7 CoreFoundation 0x00007fff94942c29 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
    8 StoreKit 0x00000001093d41f4 -[SKPaymentQueue _notifyObserversWithSelector:andObject:] + 128
    9 StoreKit 0x00000001093d3ab0 -[SKPaymentQueue _downloadStatusChanged:] + 477
    10 libdispatch.dylib 0x00007fff8f676700 _dispatch_call_block_and_release + 12
    11 libdispatch.dylib 0x00007fff8f672e73 _dispatch_client_callout + 8
    12 libdispatch.dylib 0x00007fff8f6765cd _dispatch_queue_drain + 1100
    13 libdispatch.dylib 0x00007fff8f676030 _dispatch_queue_invoke + 202
    14 libdispatch.dylib 0x00007fff8f675bef _dispatch_root_queue_drain + 463
    15 libdispatch.dylib 0x00007fff8f675a1c _dispatch_worker_thread3 + 91
    16 libsystem_pthread.dylib 0x00007fff91da2a9d _pthread_wqthread + 729
    17 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 0:: Dispatch queue: com.apple.main-thread
    0 libsystem_kernel.dylib 0x00007fff8c2474de mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x00007fff8c24664f mach_msg + 55
    2 com.apple.CoreFoundation 0x00007fff94932cd4 __CFRunLoopServiceMachPort + 212
    3 com.apple.CoreFoundation 0x00007fff9493219b __CFRunLoopRun + 1371
    4 com.apple.CoreFoundation 0x00007fff949319f8 CFRunLoopRunSpecific + 296
    5 com.apple.HIToolbox 0x00007fff8e90a56f RunCurrentEventLoopInMode + 235
    6 com.apple.HIToolbox 0x00007fff8e90a2ea ReceiveNextEventCommon + 431
    7 com.apple.HIToolbox 0x00007fff8e90a12b _BlockUntilNextEventMatchingListInModeWithFilter + 71
    8 com.apple.AppKit 0x00007fff8b2da8ab _DPSNextEvent + 978
    9 com.apple.AppKit 0x00007fff8b2d9e58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
    10 com.apple.AppKit 0x00007fff8b2cfaf3 -[NSApplication run] + 594
    11 com.apple.AppKit 0x00007fff8b24c244 NSApplicationMain + 1832
    12 libdyld.dylib 0x00007fff8a39a5c9 start + 1

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0 libsystem_kernel.dylib 0x00007fff8c24d232 kevent64 + 10
    1 libdispatch.dylib 0x00007fff8f67726e _dispatch_mgr_thread + 52

    Thread 2:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 3:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 4:: Dispatch queue: com.apple.NSXPCConnection.m-user.com.apple.storeagent.storekit
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libdispatch.dylib 0x00007fff8f6757b0 _dispatch_queue_wakeup_global_slow + 60
    2 libdispatch.dylib 0x00007fff8f673b94 _dispatch_queue_wakeup_with_qos_slow + 563
    3 com.apple.StoreKit 0x00000001093d4da0 __43-[SKPaymentQueue _registerForNotifications]_block_invoke + 601
    4 com.apple.CoreFoundation 0x00007fff948fb5cc __invoking___ + 140
    5 com.apple.CoreFoundation 0x00007fff948fb422 -[NSInvocation invoke] + 290
    6 com.apple.Foundation 0x00007fff9439d968 __NSXPCCONNECTION_IS_CALLING_OUT_TO_EXPORTED_OBJECT__ + 17
    7 com.apple.Foundation 0x00007fff9439d262 -[NSXPCConnection _decodeAndInvokeMessageWithData:] + 1045
    8 com.apple.Foundation 0x00007fff9439cd86 message_handler + 654
    9 libxpc.dylib 0x00007fff94814d15 _xpc_connection_call_event_handler + 58
    10 libxpc.dylib 0x00007fff94814893 _xpc_connection_mach_event + 1901
    11 libdispatch.dylib 0x00007fff8f678ba8 _dispatch_client_callout4 + 9
    12 libdispatch.dylib 0x00007fff8f679c9f _dispatch_mach_msg_invoke + 445
    13 libdispatch.dylib 0x00007fff8f6763bc _dispatch_queue_drain + 571
    14 libdispatch.dylib 0x00007fff8f678540 _dispatch_mach_invoke + 232
    15 libdispatch.dylib 0x00007fff8f6763bc _dispatch_queue_drain + 571
    16 libdispatch.dylib 0x00007fff8f676030 _dispatch_queue_invoke + 202
    17 libdispatch.dylib 0x00007fff8f675bef _dispatch_root_queue_drain + 463
    18 libdispatch.dylib 0x00007fff8f675a1c _dispatch_worker_thread3 + 91
    19 libsystem_pthread.dylib 0x00007fff91da2a9d _pthread_wqthread + 729
    20 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 5:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 6:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 7:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 8:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 9:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 10 Crashed:: Dispatch queue: SKProductsRequest reply queue
    0 libsystem_kernel.dylib 0x00007fff8c24c286 __pthread_kill + 10
    1 libsystem_c.dylib 0x00007fff863859a3 abort + 129
    2 libc++abi.dylib 0x00007fff873ad2d1 abort_message + 257
    3 libc++abi.dylib 0x00007fff873d59d1 default_terminate_handler() + 267
    4 libobjc.A.dylib 0x00007fff8f9027d6 _objc_terminate() + 103
    5 libc++abi.dylib 0x00007fff873d30a1 std::__terminate(void (*)()) + 8
    6 libc++abi.dylib 0x00007fff873d3113 std::terminate() + 51
    7 libobjc.A.dylib 0x00007fff8f9025ff objc_terminate + 9
    8 libdispatch.dylib 0x00007fff8f672e87 _dispatch_client_callout + 28
    9 libdispatch.dylib 0x00007fff8f6765cd _dispatch_queue_drain + 1100
    10 libdispatch.dylib 0x00007fff8f676030 _dispatch_queue_invoke + 202
    11 libdispatch.dylib 0x00007fff8f675bef _dispatch_root_queue_drain + 463
    12 libdispatch.dylib 0x00007fff8f675a1c _dispatch_worker_thread3 + 91
    13 libsystem_pthread.dylib 0x00007fff91da2a9d _pthread_wqthread + 729
    14 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 11:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 12:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 13:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 14:: com.apple.NSURLConnectionLoader
    0 libsystem_kernel.dylib 0x00007fff8c2474de mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x00007fff8c24664f mach_msg + 55
    2 com.apple.CoreFoundation 0x00007fff94932cd4 __CFRunLoopServiceMachPort + 212
    3 com.apple.CoreFoundation 0x00007fff9493219b __CFRunLoopRun + 1371
    4 com.apple.CoreFoundation 0x00007fff949319f8 CFRunLoopRunSpecific + 296
    5 com.apple.CFNetwork 0x00007fff88ce6420 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
    6 com.apple.Foundation 0x00007fff94361e62 __NSThread__main__ + 1345
    7 libsystem_pthread.dylib 0x00007fff91da305a _pthread_body + 131
    8 libsystem_pthread.dylib 0x00007fff91da2fd7 _pthread_start + 176
    9 libsystem_pthread.dylib 0x00007fff91da03ed thread_start + 13

    Thread 15:: com.apple.CFSocket.private
    0 libsystem_kernel.dylib 0x00007fff8c24c3fa __select + 10
    1 libsystem_pthread.dylib 0x00007fff91da305a _pthread_body + 131
    2 libsystem_pthread.dylib 0x00007fff91da2fd7 _pthread_start + 176
    3 libsystem_pthread.dylib 0x00007fff91da03ed thread_start + 13

    Thread 16:
    0 libsystem_kernel.dylib 0x00007fff8c2474de mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x00007fff8c24664f mach_msg + 55
    2 com.apple.CoreFoundation 0x00007fff94932cd4 __CFRunLoopServiceMachPort + 212
    3 com.apple.CoreFoundation 0x00007fff9493219b __CFRunLoopRun + 1371
    4 com.apple.CoreFoundation 0x00007fff949319f8 CFRunLoopRunSpecific + 296
    5 com.apple.AppKit 0x00007fff8b3a256b _NSEventThread + 137
    6 libsystem_pthread.dylib 0x00007fff91da305a _pthread_body + 131
    7 libsystem_pthread.dylib 0x00007fff91da2fd7 _pthread_start + 176
    8 libsystem_pthread.dylib 0x00007fff91da03ed thread_start + 13

    Thread 17:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 18:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 19:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 20:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 21:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 22:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 23:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 24:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 25:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 26:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 27:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 28:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 29:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 30:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 31:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 32:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 33:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 34:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 35:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 36:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 37:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 38:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 39:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 40:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 41:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 42:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 43:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 44:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 45:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 46:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 47:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 48:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 49:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 50:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 51:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 52:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 53:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 54:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 55:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 56:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 57:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 58:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 59:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 60:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 61:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 62:
    0 libsystem_kernel.dylib 0x00007fff8c24c94a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff91da03dd start_wqthread + 13

    Thread 10 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00000001102e17c8 rdx: 0x0000000000000000
    rdi: 0x0000000000009607 rsi: 0x0000000000000006 rbp: 0x00000001102e17f0 rsp: 0x00000001102e17c8
    r8: 0x0000000000000000 r9: 0x00007fff863afd60 r10: 0x000000000c000000 r11: 0x0000000000000206
    r12: 0x00000001102e1950 r13: 0x0000600000669280 r14: 0x00000001102e2000 r15: 0x00000001102e1830
    rip: 0x00007fff8c24c286 rfl: 0x0000000000000206 cr2: 0x00007fff75887fd8

    Logical CPU: 0
    Error Code: 0x02000148
    Trap Number: 133


    Binary Images:
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    0x7fff85bc2000 - 0x7fff85ff2fff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
    0x7fff86065000 - 0x7fff86080ff7 com.apple.aps.framework (4.0 - 4.0) <EAC8C347-55F4-3769-995E-B140C95553F6> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePushService
    0x7fff86081000 - 0x7fff861befff com.apple.ImageIO.framework (3.3.0 - 1247) <001CB61C-6BDE-30A1-ACB7-C537E0043DF6> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x7fff861c0000 - 0x7fff8622ffff com.apple.SearchKit (1.4.0 - 1.4.0) <80883BD1-C9BA-3794-A20E-476F94DD89A9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
    0x7fff8626d000 - 0x7fff862feff7 libCoreStorage.dylib (471.30.1) <9D95399F-1AC5-325F-8337-6E13AD99E44B> /usr/lib/libCoreStorage.dylib
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    0x7fff89f58000 - 0x7fff89f58fff com.apple.CoreServices (62 - 62) <C69DA8A7-B536-34BF-A93F-1C170E2C6D58> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
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    0x7fff948c0000 - 0x7fff94c58ff7 com.apple.CoreFoundation (6.9 - 1153.31) <4151A95B-66CA-3E6F-9FB2-DF1D8F3E606A> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff94c59000 - 0x7fff94c92fff com.apple.AirPlaySupport (2.0 - 215.18) <A7730005-A538-30E8-815B-727957D74C89> /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySupport
    0x7fff94c93000 - 0x7fff94cbcff3 libxslt.1.dylib (13.13) <18F488CB-AA53-3503-A199-044CA7664DE5> /usr/lib/libxslt.1.dylib
    0x7fff94cbd000 - 0x7fff94cbdff7 libkeymgr.dylib (28) <77845842-DE70-3CC5-BD01-C3D14227CED5> /usr/lib/system/libkeymgr.dylib
    0x7fff94d09000 - 0x7fff94d1bff7 com.apple.ImageCapture (9.0 - 9.0) <7FB65DD4-56B5-35C4-862C-7A2DED991D1F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    0x7fff94d1c000 - 0x7fff94db0fff com.apple.ink.framework (10.9 - 213) <8E029630-1530-3734-A446-13353F0E7AC5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    0x7fff94db1000 - 0x7fff94e02ff7 com.apple.AppleVAFramework (5.0.31 - 5.0.31) <2DC09ADA-F618-3F35-9DA1-F8D7A08FE58F> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
    0x7fff94e3c000 - 0x7fff94e61ff7 libJPEG.dylib (1248) <412D7F98-5ED5-3D61-BE45-1BE267C7B3D7> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x7fff95065000 - 0x7fff951adff7 com.apple.WebKitLegacy (10600 - 10600.8.9) <9F1ED8A5-1AB9-333C-B1A1-E13485F12E53> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitLegacy

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 3
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 2627
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=278.7M resident=94.1M(34%) swapped_out_or_unallocated=184.6M(66%)
    Writable regions: Total=723.9M written=129.6M(18%) resident=204.1M(28%) swapped_out=0K(0%) unallocated=519.8M(72%)

    REGION TYPE VIRTUAL
    =========== =======
    CG backing stores 3692K
    CG image 272K
    CG shared images 240K
    CoreAnimation 3288K
    CoreImage 72K
    CoreUI image data 120K
    Foundation 4K
    IOKit 106.7M
    IOKit (reserved) 4K reserved VM address space (unallocated)
    Image IO 84K
    Kernel Alloc Once 8K
    MALLOC 549.5M
    MALLOC (admin) 32K
    MALLOC_LARGE (reserved) 628K reserved VM address space (unallocated)
    Memory Tag 242 12K
    Memory Tag 251 8K
    OpenCL 32K
    STACK GUARD 56.2M
    Stack 39.0M
    VM_ALLOCATE 17.2M
    __DATA 51.3M
    __GLSLBUILTINS 2588K
    __IMAGE 528K
    __LINKEDIT 72.4M
    __TEXT 206.3M
    __UNICODE 552K
    mapped file 82.4M
    shared memory 68K
    =========== =======
    TOTAL 1.2G
    TOTAL, minus reserved VM space 1.2G

    Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.47f2
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E433136464B52
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E433136464B52
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.24)
    Bluetooth: Version 4.3.6f4 17916, 3 services, 27 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Crucial_CT500MX200SSD1, 500.11 GB
    Serial ATA Device: MATSHITADVD-R UJ-868
    USB Device: Internal Memory Card Reader
    USB Device: Built-in iSight
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus:

     

    I sent this to Apple, maybe they'll have some ideas.

     

    --Jim

  • 0
    Avatar
    Bill Tschumy

    Jim,

    I will try to locate the crash in Apple's crash reports.  That will have more info about specifically what is happening.  I will try to get to it in the next couple of days.

    You might also try logging out and back into your Apple account from the App Store.  Maybe that will clear something up.  Your's is the only case I've heard of like this.

  • 0
    Avatar
    Jim Forrester

    I've always known I'm unique, lucky me!

    I have logged in and out of the App Store a couple of times, but I'll give that another shot.

    Thanks for all your attention to this, it's greatly appreciated.

    --Jim

  • 0
    Avatar
    Jim Forrester

    Hi Again--

    I just signed out of the App Store and launched Sky Safari and it was stable with the wifi on and me signed out of the App Store. I clicked on "Restore Purchases" and when I tried to sign in to the App Store, Sky Safari crashed.

    I know it would be nice to solve this, and I'll stick with the effort for as long as it takes. It seems, however, SS6 on my machine and the App Store do not get along. As I've already paid for it, is there anyway for you send me the UCAC 5 Extension Data Base directly? 

    I'll understand if there isn't a way to do this or you simply don't want to do business in this way, but I thought I'd ask.

    It is nice that I can now use SS6 without it crashing. Thanks for the suggestion of signing out of the App Store.

    --Jim

  • 0
    Avatar
    Bill Tschumy

    Jim,

    I assume you are still having this problem?  I just looked and I still don't see any crash information available for this problem.  There have been only two crashes reported and neither are your problem.

    Unfortunately, the crash information you posted above does not allow me to really understand where the crash is happening.  What is does say doesn't make sense in that I can't see how it could happen.

    I know on iOS, when you install a new major iOS release, it asks if you will share crash info with the developers.  That is what I need for Mac.  Unfortunately I can't find any setting on macOS to configure this.  When you get the crash, are you asked whether to send this to the developer?  If so do you?

    Unfortunately, I probably cannot just send you the  data file.  As part of the purchase process, we set a flag saying the product has been purchased. When you look at the In-app Purchases screen, does it say "Purchased" but not "Installed".  If that is the case, the purchase has been registered and I could just send you the data file.

  • 0
    Avatar
    Jim Forrester

    SS6 still crashes when I'm signed in to the App Store. Restarting from this last crash put me not on the screen I had been on, but one from 3 weeks ago. I did not loose any data as I had only been using SS for planning, but I can't help wondering what if I had logged some observations. There is no option for passing the report to anyone but Apple. I have sent another report to Apple and encouraged them to communicate with you. The In-ap Purchases screen does not say "Purchased" but "not Installed, so I guess we're stalled for now. 

    --Jim

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