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Does SNPro 6 Have To Be Pre-Installed When Installing An Upgrade To SNPro 7? (Answer: No)

 

 

I am writing to you to describe my installation problem and find a solution. Here is my situation:

 

Several years ago, I purchased SN pro 6 and installed it on my Desktop, an iMac running on OS 10.6.8 (Snow Leopard). It worked perfectly and still works.

 

After a few years, I wanted to install SN pro 6 on my laptop, a Macbook Pro running on OS 10.10.3 (Yosemite) for use when I am away from home. The installation could not be achieved, probably because of an incompatibility between SN pro 6 and Yosemite.

 

I therefore decided to purchase the update to SN pro 7 which I could not install on my Macbook Pro (probably because it could see no trace of SN 6 in that computer, which, as I explained above, would not install on that computer).

 

I then tried to install SN pro 7 on my iMac (which has SN Pro 6) but there too, I got a message: “ SN pro 7 can’t be installed on this disk”.

 

I thought that having purchased SN pro 6, I was entitled to updates, but it seems this is not the case. Now I find myself in a dead end and quite frankly I have the feeling that I have been sold an update that I cannot use. Would you please review carefully this situation and let me know if there is a solution to unlock this situation. I will be happy to clarify any point if I have not been clear enough.

 

With kind regards

 

Marc

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3 comments

  • 0
    Avatar
    Keiron Smith

    Hi Marc,

    The error message "SN pro 7 can’t be installed on this disk" results because the version of OS X is 10.6.8 or earlier.  SN7 Pro is supported on OS X 10.7 and higher.

    SN7 Pro will install on  OS 10.10.3 (Yosemite).  There is no requirement to have SN6 Pro also installed.  So, please install again on Yosemite.  And if the install fails tell me exactly what happened.  If there is an error message take a screenshot.  Just tell me what is the last thing you see and do before encountering difficulty.  

    We can resolve the issue on Yosemite, whatever it is.

    Thanks!

     

  • 0
    Avatar
    Marc Karam

    Thank you for your reply.

    I have tried again to install SN7. I introduced the DVD and it resulted in the appearance of what is in the attached screenshot. After a minute, the DVD stopped running and nothing happened.

     

    I don't know how to attach the screen shot so I am sending it to you by email

    Thanks again

    Marc

  • 0
    Avatar
    Keiron Smith

    Hi Marc,

    Probably the disc is no good anymore.  I'm going to send you you're download links.  Download a new installer and try again.

    Thanks!

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