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Unable To Delete Observing Lists In SkySafari 5 Pro On Mac

Dear all,

 

When I delete an observing list using the "-" button, the observing list re-appear after a few minutes.

Deleting Observing lists on the iPad or iPhone works fine, also synchronization between the iPad and iPhone.

However, as soon as I open Skysafari on the mac, the re-appeared Observing lists also show again on the iPad/iPhone.

 

Mac/iPhone/iPad all run SkySafari 5 Pro.

Date Votes

7 comments

  • 0
    Avatar
    Bill Tschumy

    Maurice,

    Sorry you are having a problem.  I have not been able to reproduce this issue and I haven't seen it reported previously.  So I'm not totally sure what is going on.

    Could you please detail the sequence of events?  You are deleting the list on Mac.  After you do so, do you put the app in the back ground or quit it?  Either of those two actions will sync the deletion with iCloud.  If the iOS SkySafari is running, you should then see a message saying the list is not found in iCloud and do you want to delete it locally.  Do you get that message?  You should say "Remove local file".  If you keep it, the observing list will get re-pushed to the cloud and it will reappear on Mac.

    This is from the Help for "Storage" on Mac:

    Changed files are uploaded to the cloud only when you quit the app or put it into the background. It can take several minutes for those changes to propagate to your other devices. For iCloud Drive, files that have changed in the cloud should be automatically downloaded to your device any time SkySafari is active. If a file doesn't appear to be downloading, try putting SkySafari in the background and then bring it to the foreground again.

    What I suspect is happening is that you are deleting the list on Mac.  Then you go to iOS and bring the app there to the foreground.  This causes the iOS version to 

  • 0
    Avatar
    SkyCat

    Hi Bill,

     

    Thanks for the suggestion, and I was actually starting to write this message with the belief the problem was found:

    1. This morning I deleted some of the Observation lists on my iPhone

    2. This evening I started SkySafari on my iMac and opened the Observation list overview

    3. At first, the deleted lists where still their, but after 5 minutes they disappeared, all looked well

     

    ...BUT...

     

    ....While writing this reply, I checked again Skysafari on the iMac (it was still open) and I saw the deleted lists re-appearing just in front of my eyes!

    Very strange....

  • 0
    Avatar
    Bill Tschumy

    This is very strange.  Are all devices set to the correct system time?  If not, it is possible that the times of modification of the lists are getting scrambled and an old list is getting pushed back up to iCloud.

    You might leave your SkySafari iCloud directory open on the Mac and you can watch files come and go as you work with the two devices.  That might shed some light.

  • 0
    Avatar
    SkyCat

    Indeed very strange.

    While working on the iMac, I also created a new Observation list and added some observations as well.

    Both new Observation list and observation notes nicely synchronize over iMac, iPad an iPhone.

    But I'm not able to delete any Observation list.

    All devices use (identical) system time.

     

    Differences between the devices:

    - iPhone and iPad dutch language, iMac english

    - iMac and iPhone on latest MacOS/iOS, iPad (mini) on iOS 9

  • 0
    Avatar
    Bill Tschumy

    I really need you to give me an exact sequence of events so I can try to understand this.

    Try this:

    1. Quit all the iOS apps
    2. Delete the list on the Mac and then quit the app or put it in the background
    3. Look at your iCloud Drive and see if the list is deleted there
    4. Wait a while and see if it comes back on the Mac
    5. Now start SkySafari on the iPad or iPhone (just one of them)
    6. Watch the iCloud Drive to see if the file comes bake there.
    7. You should get a message saying  the list is not available in the cloud and do you want to delete the local copy.  Do you get this?
    8. If so, delete the local copy.
    9. Start the other iOS device and go though the same steps there
    10. If all that works then I would think the list should be gone for good.
  • 0
    Avatar
    SkyCat

    Hi Bill,

     

    In short: success!

    1. Quit all the iOS apps - done
    2. Delete the list on the Mac and then quit the app or put it in the background - done
    3. Look at your iCloud Drive and see if the list is deleted there - 2 out of 3 files successfully deleted
    4. Wait a while and see if it comes back on the Mac - did not come back (good)
    5. Now start SkySafari on the iPad or iPhone (just one of them) - done
    6. Watch the iCloud Drive to see if the file comes bake there. - no change (= good)
    7. You should get a message saying  the list is not available in the cloud and do you want to delete the local copy.  Do you get this? - yes, 2 out of 3
    8. If so, delete the local copy. - done
    9. Start the other iOS device and go though the same steps there - done
    10. If all that works then I would think the list should be gone for good. - yes!

    One file didn't want to be deleted, it took 3 of the above iterations before it finally disappeared.

    I think I also found the cause of all this trouble; the iCloud synchronization of the iPad.

    For some reason the Safari (webbrowser) favorites are also not synchronizing on the iPad. After all it is not a SkySafari issue, but most likely an iCloud issue on the iPad.

    Thanks for all the help.

  • 0
    Avatar
    Bill Tschumy

    Glad to hear you got it resolved.  Not really sure what was up with iCloud sync on the iPad.  Seems very strange.

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