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Celestron Evolution + StarSense + SkySafari 6 Pro = Error Message: Alignment Pointing Error Is Too Large

I performed a Star Sense auto alignment using the hand control and everything worked great.  I was able to calibrate on Sirius and then performed another alignment and after that, everything was spot one in the eyepiece.

 

Then I tried using Sky Safari 6 Pro and that was another story.  I would rarely make it to the calibrate option because I would get the message ‘Alignment pointing error is too large please try another Alignment’.  When I did make it to the calibrate option and picked a Star to center on and then did another alignment, I would get the same error message. What the heck is going here?  I even went as far as un-installing  Sky Safari Pro and re-installing to no avail.  It seems like a bug in Sky Safari Pro since when I use the hand control with Star Sense, it works the first time.

I used to Sky Safari Plus and don't remember these kind of issues.  I should also mention that the temperature was about 5 below (F).

 

 

 

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9 comments

  • Avatar
    Keiron Smith Official comment

    Thread is locked.  Follow up is here: Problems Aligning Celestron Evolution WiFi + StarSense

  • 0
    Avatar
    Bill Tschumy

    Conrad,

    How are you connecting to the mount from SkySafari?  It sounds like you are using the Celestron Wi-Fi connection, right?  There have been others having similar problem. You can read about it in the thread below.  This is really something Celestron needs to resolve.  I've been working with their engineer, trying to get it figured out.  He did some testing and didn't seem to have a problem.

    https://support.simulationcurriculum.com/hc/en-us/community/posts/360015646374-Problems-Aligning-Celestron-Evolution-WiFi-StarSense?page=2#community_comment_360003803093 

  • 0
    Avatar
    Conrad Sanders

    Bill,

    Yes I am using the Celestron built in Wi-Fi connection on my Evolution mount.  This last year,  I was using Sky Safari Plus and I did not have this problem.  But since I removed my Star Sense Camera from the telescope, I needed to perform another calibrate.  Everything worked fine using the Star Sense hand control including the calibrate and another alignment.  I then decided to upgrade to Sky Safari Pro from Plus and did alignment then attempted a calibrate and it would usually fail so I was not offered a final alignment.  A few times I would make it through the calibrate but would get the same error message on the final alignment.

    I am going to be ordering a SkyFi III for other reasons like being able to control the scope from a PC and I will try it using that adapter to see if it works.  Do you think it's worth trying to go back to Sky Safari Plus since I own it or even try using the bare bones Celestron Sky Portal which did work for me when I first got the telescope?

    I am kind of glad that it's not just me having this problem.

    Thanks.

     

     

     

     

  • 0
    Avatar
    Conrad Sanders

    Bill,

    I did not have this problem when using Sky Safari Plus with Star Sense.

    Is this problem related to Sky Safari Pro and Star Sense only?

    In the Interim since I own Sky Safari Plus, could I try going back to Sky Safari Plus?

     

     

  • 0
    Avatar
    Bill Tschumy

    I wouldn't think Plus or Pro would behave differently assuming both are SkySafari 6.  It is possible that something changed between SS5 and SS6.  So if you have SS5 Plus and that a consistently works, that would be good information for us.

  • 0
    Avatar
    Conrad Sanders

    Bill,

    I went back on my iPhone and checked my apps and I was running Sky Safari 6 Plus prior to Pro and it worked all summer for me.  When I first got the scope a little over a year ago, I initially tried the Celestron Sky Portal version and did not have any issues.

    I will to wait to hear back from you since you are working directly with Celestron to trouble shoot this issue.  It looks like I am not the only one with this problem.  What I don't understand is that I did not any type of firmware upgrades including Star Sense so I don't know why this all of a sudden has become an issue.  I will also be getting SkyLink III tomorrow and as soon as it warms up, I will try that option in case the problem is related to my internal Evolution WiFi.

     

  • 0
    Avatar
    Bill Tschumy

    Conrad,

    Thanks for the additional info.  That seems to imply that there wasn't a problem with earlier releases of SS6.  I will pass this on to my Celestron engineer.  I'm trying to get them to look into it further.

    I sort of doubt it is a hardware problem with the Wi-Fi adapter, but you never know.

     

  • 0
    Avatar
    Conrad Sanders

    Bill,

    Should we work off of that other ticket Problems Aligning Celestron Evolution WiFi + StarSense that you directed me too?  Please see my last post in that ticket.  I feel like we are getting off of the initial problem with all of those WiFi issues.

    Or should we have Daniel from Celestron invited to this conversation?

    Your thoughts?

     

     

     

     

  • 0
    Avatar
    Bill Tschumy

    We should try to keep everything in the other thread if possible.

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