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Starry Night College 7 Installer Can Not Complete Because Another Installation Is Always In Progress (Solution: Resolved)

chad thomas

July 01, 2019 20:51

Answered

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I had an issue where i had to start over and when i try to download again and get close to the end i am told i have an installation already in progress and need to complete it first. There is no evidence of the installation still going on and i am going nuts trying to figure this out

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5 comments

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  Keiron Smith July 02, 2019 16:47

  HI Chad, 

  1. What app and version are you downloading?
  2. What OS?
  3. Please attach a screenshot of the error message.

  Thanks!

• 0
  
  chad thomas July 02, 2019 16:59

  It's The Starry Night College 7 app on Windows Vista don't have a picture of it can't go through the process and wait that long to get that error message again

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  Keiron Smith July 02, 2019 17:07

  Hi Chad, 

  1. I suggest rebooting your computer and trying the installer again.  Rebooting will kill any background processes.
  2. You are also welcome to install on anther computer.
  3. We also have a web delivered version of SNC that may work for you if you have no success with options #1 and #2.

  Thanks!

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  chad thomas July 02, 2019 17:11

  I did try rebooting and restarting and the same issue would happen it would also get stuck at some points I do have access to another laptop that is newer from my family but it is inconvenient to them and to me to use

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  Keiron Smith July 02, 2019 17:29

  Hi Chad, 

  Matt will contact you with regards to the web delivered version.

  Thanks!