Have been a SS user for years....have run the Pro 6 version on both a Samsung Cell phone and Galaxy tablet with no problems until recently. I installed Apollo feature on both...worked fine on Cell phone but when it installed on tablet I can no longer access settings. I decided to remove SS and reinstalled after doing so it will still install and show correct screen but when ever I try to select settings it will crash program.
Date
Votes
5 comments
-
Brian Palmer I am having the same problem after taking the update. Did not install Apollo add on. Crashes even time hit settings or tonight's best. I need this app to work I am using for my DSC setup on my DOB and I am going to my local Star Party at the end of next week. Anyway to go back to pervious version or update before this last update. I am dead in the water without this app working. Using it on a Samsung S4 tablet running Lolipop. HELP PLEASE!!!!!!!!!!!!
-
Dave Whipps All,
Just wanted to let you know that we're on it, and looking for a fix. The best thing you can do is provide as many details as possible to help us narrow down the search.
Most importantly:
1) What version of Android are you using.
2) What are the (exact) steps you're doing to cause the crash. (Although in this instance, it seems pretty straightforward!)
Thanks,
Dave
-
biker123 Dave,
I am running on Android 5.1.1 on a Samsung Galaxy SMT-900 tablet. I have been running all previous versions including SS 6 PRO without an issue. At the same time I tried to include the Apollo add on I decided to update to the latest release which came out on July 19th. Perhaps the latest release has an issue.
It would load but when I tried to save any settings it would crash and give the failure notice. I thought that perhaps the Apollo add on was the issue so removed the complete app and tried to reload without the Apollo app and although I could open the sky view and move around, etc. it crashed again whenever I try to save settings.
I did add the Apollo add on but did NOT update to the latest July 19th release on my cell phone and it works fine as before. It is a Samsung S8 with 8.0.0 Android.
Until a fix is found....is there a way I can go back to a previous version of the SS 6 PRO?
I received notice that another person had the identical problem on his tablet after loading the latest July 19th release.
-
biker123 I loaded the BETA SS 6 Pro latest and it cured the problem. Easiest way to get BETA is to join the BETA tester group which I was able to do per the instructions here on the community forum. You may also be able to join from the Play Store. Thanks to all for the quick fix. I use this app constantly and relieved the issue was fixed quickly.
-
biker123 I loaded the BETA SS 6 Pro latest and it cured the problem. Easiest way to get BETA is to join the BETA tester group which I was able to do per the instructions here on the community forum. You may also be able to join from the Play Store. Thanks to all for the quick fix. I use this app constantly and relieved the issue was fixed quickly.
Please sign in to leave a comment.