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Help issue with the Plus version

Hi,

I have an iPad 2 with iOS 9.3.5. When I use the Sky Safari Plus help system and choose "Quick Start", that works properly. If I choose "Introduction", I'm brought back to the Apple App screen. If I choose "Basic Concepts" I'm brought to the next page of choices, but if I choose for example "How Stars Die", the app crashes back to the Apple App screen.

You have to forgive my ignorance as I am new to Apple hardware as this iPad was given to me and I'm used to a Windows operating system. So I'm not sure if the correct term is crashing as Sky Safari isn't disappearing when the Help issue occurs. I can bring the app full screen again by double clicking the home button on the iPad and then tapping the Sky Safari app.

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5 comments

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    Dean

    I'm using SkySafari Pro 6.5.0.1 on an iPad 2 with iOS 9.3.5, and I also see the same issue as Richard.

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    Bhuvaneshbhatt

    Both areas of the help seem to work fine for me on an iPad5 with iOS 12.4. Perhaps a compatibility issue? I wouldn't expect it to be a memory issue since the help system is simply displaying text.

  • 0
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    Richard Lovison

    Bhuvaneshbhatt,

    Does Sky Safari display "help" text from within the app or does it use the browser to display online help?

  • 0
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    Bhuvaneshbhatt

    @Richard, SkySafari shows the help text within the app. Here's a screenshot of the Introduction section being displayed, for example.

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    Dean

    Since this issue involves a bug that results in an application crash, I'm bumping the topic in the hope that it gets some attention.

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