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[UX Issue]* How Come SkySafari 6 Pro Location Services Is Not Working On macOS 10.15.3?

David Flynn

March 27, 2020 22:37

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I am running SkySafari 6 Pro v6.4.0 on a Mid 2015 MacBook Pro (Retina) now running MacOS 10.15.3 (Catalina).  I can't seem to get Location Services to recognize SkySafari.  If I go to system Preferences -> Privacy -> Location Services and toggle authorization for SkySafari 6 Pro off and on a few times it still won't let SkySafari to allow me to select "current location".  I can manually set the location.

Thanks in advance for your help.

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10 comments

• 
  Keiron Smith July 13, 2020 20:21 Official comment

  DevOps reference: https://starrynight.unfuddle.com/a#/projects/7965/tickets/by_number/657

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  Keiron Smith March 30, 2020 11:57

  Hi David, 

  Please upgrade to macOS 10.15.4 and verify that the location issue still exists.

  Manually, you can create a new location via Observe > Sites > [+] > Use Current Location / Choose From List / Choose From Map

  Choosing for the list will work regardless of location services.

  Thanks!

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  David Flynn March 30, 2020 20:30

  Ok, I upgraded to 10.15.4.  Same situation though.  I cannot get location services and SkySafari to play together.  How about I re-install SkySafari?  Anything other than just dragging the app to the trash? 

  Dave.

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  Keiron Smith April 01, 2020 19:57

  Did you try to create a new location via Observe > Sites > [+] > Choose From List ?

  Thanks!

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  David Flynn April 01, 2020 22:08

  As I mentioned in the original post, that works fine.  It's just the "use current location" button that fails.

  

  

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  Julie Wray July 12, 2020 16:39

  I have the same problem. I have a new MacBook Pro and when I click on Use Current Location it gives me the "...not authorized to access your location" error msg. I'm even using Cataline 10.15.5 and no luck.

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  Keiron Smith July 13, 2020 20:16

  Hi Julie, 

  Please try re-installing the app.

  Thanks!

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  David Flynn July 14, 2020 17:13

  Yes.  This is still not fixed.  After re-installing the app.  Workaround is still to manually input location coordinates.

  

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  Sandor Rajsli December 28, 2021 18:56

  Hi, here's a fix:

  0) make sure Lication Services are enabled for SkySafari

  1) quit SkySafari

  2) delete the SkySafari folder ~/Library/Containers

  this will result a fresh start for the app, any settings etc. will be deleted. You are starting from scratch.

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  David Flynn December 28, 2021 19:19

  Hey, that finally worked!  I suspect the missing piece I needed was that there are some additional bits in the ~/Library/Containers folder.  Merely removing the app from the Applications folder apparently doesn't clean everything out.  Go ahead and close this ticket.

  Thanks for taking another look at this issue.

  Dave.