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In-App Purchase Fails With Error Message "Your Purchase Could Not Be Completed" Using SkySafari 6 Pro + MacOS 10.13.6 Macbook Pro 2016, valid AppleID And Password, Used To DL SS6 Just Before (Answer: We Will Fix This Issue, Please Be Patient, Thanks!)

inApp purchase of SS6 Pro fails. PGC database.

Successfully passes AppleID + password dialog. Passes "Do you want one copy of PGC database ?".

Fails with "Your purchase could not be completed".

SS6Pro, MacOS 10.13.6, Macbook Pro 2016, valid AppleID and password, used to DL SS6 just before, acct balance is sufficient.

Very odd.  Any thoughts ? Paypal ? Bitcoin ?

Regards,

Tony Barry

User of SSPro since 1.8.3

33 comments

  • 0
    Avatar
    Barton Meeks

    I previously had the failure, starting with trying to get the Apollo item. Seems to be fixed for me. I have the 3 "free" purchases, and I was able to buy the HR. Here are some details:

       

    Using antique macOS 10.13.6 (old 2010 13" MacBook Pro)

    SS Pro 6.5.0

     

    In-app purchases showed: Purchased, $1.99, Purchased, Purchased,

    Started purchase of HR

    Prompted for AppleID password

    Confirm? $1.99

    "You're all set."

    Now all in-apps show as "purchased"

     

    I have purchased and used the HR on iOS, and I need to learn again how to use it!

    Setting/H-R Diagram.

    It works!

     

    From what I've heard from other developers, Apple is hard to work with on issues like this. Thanks for your efforts, and thanks for the freebies!

  • 0
    Avatar
    Sawyer Tom

    Hi Keiron Smith,

    I have Mac OSX Catalina 10.15.4.

    I did what you ask me to do:

    I purchased again H-R diagrams, and get the message "It will be restored for free", and, in effect, this works!

    Thank you very much!

     

  • 1
    Avatar
    Keiron Smith

    An excellent result, Tom!  Mission success for all ;)

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