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"SkySafari 6 Pro quit unexpectedly" error message on launch

Angelo Hornak

December 01, 2020 00:24

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I’ve just upgraded my Macbook to High Sierra Mac OS 10.13.6. Sky Safari doesn’t run any more. When I upgraded Sky Safari to the latest version in the App Store (v.6.7 I think) it stopped running on Yosemite, and doesn’t run on High Sierra either. On launching it I get an error message: "SkySafari 6 Pro quit unexpectedly"

I have noticed that the latest version of SkySafari 6 Plus for MacOS is 64 bit – does this explain why it doesn’t run on my 32 bit MacBook Air ?

How do I install a version of the Mac OS application that will continue to run on my 32bit machine.

Thanks, Angelo        angelohornak@mac.com

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3 comments

• 0
  
  Jodi McCullough December 12, 2020 16:56

  I am having the same problem with my ipad.  I do not get an error message, just reverts back the home ipad screen.  In settings I tried to reinstall but it said the software was not compatable with the newest ipad update.  I cannot seem to get a place to report this problem.  If it is indeed due to a software update on the part of apple, I would think there would be others with the same problem.  

• 0
  
  Keiron Smith December 15, 2020 16:20

  Angelo, Jodi,

  Please copy and paste the content of the crash reports here.

  Thx.

• 0
  
  Angelo Hornak December 16, 2020 22:28

  Thanks Keiron.

  First off, please clarify if the 64 bit SkySafari 6 Plus can run on a 32 bit MacBook Air ?

  Here's the crash report

  I've pasted the report below. Angelo

   

  Process:               SkySafari 6 Pro [2454]

  Path:                  /Applications/SkySafari 6 Pro.app/Contents/MacOS/SkySafari 6 Pro

  Identifier:            com.simulationcurriculum.SkySafari6MacPro

  Version:               ???

  Code Type:             X86-64 (Native)

  Parent Process:        ??? [1]

  Responsible:           SkySafari 6 Pro [2454]

  User ID:               501

   

  Date/Time:             2020-12-02 21:13:24.247 +0000

  OS Version:            Mac OS X 10.13.6 (17G66)

  Report Version:        12

  Anonymous UUID:        BE404963-F8BD-FC6D-D9B1-E0D88D80EC8F

   

  Sleep/Wake UUID:       BE0BF774-032A-493C-8B75-424B1CC2BBBD

   

  Time Awake Since Boot: 14000 seconds

  Time Since Wake:       5300 seconds

   

  System Integrity Protection: enabled

   

  Crashed Thread:        0

   

  Exception Type:        EXC_CRASH (Code Signature Invalid)

  Exception Codes:       0x0000000000000000, 0x0000000000000000

  Exception Note:        EXC_CORPSE_NOTIFY

   

  Termination Reason:    Namespace CODESIGNING, Code 0x1

   

  kernel messages:

   

  VM Regions Near 0 (cr2):

  -->

      __TEXT                 0000000101843000-0000000101bd3000 [ 3648K] r-x/r-x SM=COW  P[1] []

   

  Thread 0 Crashed:

  0   ???                                0x00000001051fe19c _dyld_start + 0

   

  Thread 0 crashed with X86 Thread State (64-bit):

    rax: 0x0000000000000000  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0x0000000000000000

    rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x0000000000000000  rsp: 0x00007ffeee3bcbf8

     r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000

    r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000

    rip: 0x00000001051fe19c  rfl: 0x0000000000000200  cr2: 0x0000000000000000

   

  Logical CPU:     0

  Error Code:      0x00000000

  Trap Number:     0

   

   

  Binary Images:

         0x101843000 -        0x101bd2ffb +??? (0) <335C0C26-D8DE-3488-A066-45CBA3BF0DD7> (null)

         0x1051fd000 -        0x105247acf +??? (551.4) <8A72DE9C-A136-3506-AA02-4BA2B82DCAF3> (null)

   

  External Modification Summary:

    Calls made by other processes targeting this process:

      task_for_pid: 0

      thread_create: 0

      thread_set_state: 0

    Calls made by this process:

      task_for_pid: 0

      thread_create: 0

      thread_set_state: 0

    Calls made by all processes on this machine:

      task_for_pid: 7329

      thread_create: 0

      thread_set_state: 0

   

  VM Region Summary:

  ReadOnly portion of Libraries: Total=4272K resident=0K(0%) swapped_out_or_unallocated=4272K(100%)

  Writable regions: Total=13.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=13.4M(100%)

                                  VIRTUAL   REGION

  REGION TYPE                        SIZE    COUNT (non-coalesced)

  ===========                     =======  =======

  STACK GUARD                       56.0M        2

  Stack                             8192K        2

  __DATA                            9296K        5

  __LINKEDIT                         332K        4

  __TEXT                            3948K        3

  shared memory                        8K        3

  ===========                     =======  =======

  TOTAL                             77.3M       13

   

  From: "Keiron Smith (Simulation Curriculum Corp.)" <skysafari@simcur.zendesk.com>
  Reply-To: Simulation Curriculum Corp <skysafari+id60354@simcur.zendesk.com>
  Date: Wednesday, 2 December 2020 at 7:01pm
  To: Angelo Hornak <angelohornak@mac.com>
  Subject: [Simulation Curriculum Corp.] Re: Sky Safari 6 Plus for High Sierra

   

  ## Please do not write below this line ##

  Your request (#60354) has been updated.

  To review the status of the request and add additional comments, follow the link below:
  http://support.simulationcurriculum.com/hc/requests/60354

  You can also add a comment by replying to this email.

  Keiron Smith (Simulation Curriculum Corp.) Dec 2, 2020, 14:01 EST Please click "Report", copy and paste the report here. Thx! Keiron Smith Starry Night / Sky Safari / Layered Earth Support Team Please visit your new Community Forums to ask questions and share your experience. Your community needs you!