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Random Connection Failure

I just tried my new Celestron Advanced VX mount. Randomly during the night I would get this message in SkySafari: "Connection Failure. The telescope is not responding. You have been disconnected. Do you want to re-connect?" Could you weigh in on whether you think it's: 1.) A SkySafari issue, 2.) a defective mount, or 3.) a defective WiFi module? 

 

Also, unrelated to the above. At one point my SkySafari night sky view kept spinning. I couldn't stop it. I had to turn the iPad off and back on. I later deleted and re-installed SkySafari. It seems okay now. Any thoughts.

 

Thank you,

Joe

6 comments

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    Keiron Smith

    Joe, 

    1. What app and version?
    2. What OS, and version?
    3. What WiFi module brand?

     

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    Joseph Luciani

    Thanks for looking into this Keiron,

     

    1. Skysafari 6 Pro Ver 6.7.5.0

    2. iPad Pro Ver 13.6.1

    3. Celestron - SkyPortal WiFi Module

     

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    Keiron Smith

    Pleas confirm this issue is with iOS 13.6.1.

    This is a known issue with 14.0.1

    Thanks!

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    Joseph Luciani

    Yes, I'm confirming that my IOS is 13.6.1

    Thank you

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    Joseph Luciani

    Do you think this sounds like a WiFi module issue rather than a SkySafari issue?

     

    Thank you

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    Keiron Smith

    It is not uncommon for Celestron WiFi to be the origin of the issue.  There are many posts in our community forums about difficulties using Celestron WiFi both built-in and as the module.

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