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SkySafari 6 Plus will not run on Samsung Tab S2

Bought SkySafari 6 Pro yesterday to use with a Celestron CPC925 scope, but I simply can't get it to run on my tablet (Samsung Tab S2, SM-T810, with uptodate Android).

The app keeps closing down right after the intro graphic screen. On one occasion it actually ran, but showed no stars; just a black screen with the menu items. Thankfully I was able to export the log file.   

Never had any issues with any app on this tablet before.

I've unistalled/reinstalled several times to no avail.

Happy to provide the full log file, excerpt below...

Log for process ID: 8548
SkySafari Plus, ver 6.8.6.3

--------- beginning of main
08-20 09:26:12.707  7891  7891 I SELinux : SELinux: seapp_context_lookup: seinfo=untrusted, level=s0:c512,c768, pkgname=com.simulationcurriculum.skysafari6plus 
08-20 09:26:12.738  7891  7891 D TimaKeyStoreProvider: TimaKeyStore is enabled: try add TimaSignature Service and generateKeyPair Service
08-20 09:26:12.805  7891  7891 W ResourceType: ResTable_typeSpec entry count inconsistent: given 2962, previously 3026
08-20 09:26:12.805  7891  7891 W ResourceType: ResTable_typeSpec entry count inconsistent: given 477, previously 473
08-20 09:26:12.805  7891  7891 W ResourceType: ResTable_typeSpec entry count inconsistent: given 177, previously 744
08-20 09:26:12.840  7891  7891 D MyApplication: attachBaseContext
08-20 09:26:12.844  7891  7891 I MultiDex: VM with version 2.1.0 has multidex support
08-20 09:26:12.844  7891  7891 I MultiDex: Installing application
08-20 09:26:12.844  7891  7891 I MultiDex: VM has multidex support, MultiDex support library is disabled.
08-20 09:26:12.887  7891  7891 W FirebaseApp: Default FirebaseApp failed to initialize because no default options were found. This usually means that com.google.gms:google-services was not applied to your gradle project.
08-20 09:26:12.887  7891  7891 I FirebaseInitProvider: FirebaseApp initialization unsuccessful
08-20 09:26:12.894  7891  7891 D WM-WrkMgrInitializer: Initializing WorkManager with default configuration.
08-20 09:26:12.934  7891  7891 D MyApplication: onCreate: 
08-20 09:26:12.935  7891  7891 I System.out: loading skychart shared library.
08-20 09:26:13.011  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceListenerRegistry : registerListener
08-20 09:26:13.015  7891  7915 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : syncPacks
08-20 09:26:13.016  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Initiate binding to the service.
08-20 09:26:13.025  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : getPackStates([Icons])
08-20 09:26:13.025  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:13.025  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : getPackStates([SkyAudio])
08-20 09:26:13.025  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:13.025  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : getPackStates([Models])
08-20 09:26:13.025  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:13.026  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : getPackStates([SkyData])
08-20 09:26:13.026  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:13.026  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : getPackStates([SkyInfo])
08-20 09:26:13.026  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:13.026  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : getPackStates([AmbientSounds])
08-20 09:26:13.026  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:13.026  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : getPackStates([StarSense])
08-20 09:26:13.026  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:13.026  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : getPackStates([Pronunciations])
08-20 09:26:13.026  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:13.026  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : getPackStates([Help])
08-20 09:26:13.026  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:13.026  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : getPackStates([Shaders])
08-20 09:26:13.026  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:13.027  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : getPackStates([SkyImages])
08-20 09:26:13.027  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:13.064  7891  7923 D NetworkSecurityConfig: No Network Security Config specified, using platform default
08-20 09:26:13.069  7891  7923 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-20 09:26:13.069  7891  7923 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-20 09:26:13.123  7891  7932 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-20 09:26:13.124  7891  7932 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-20 09:26:13.183  7891  7891 W ResourceType: For resource 0x7f1002e7, entry index(743) is beyond type entryCount(177)
08-20 09:26:13.183  7891  7891 W ResourceType: For resource 0x7f100198, entry index(408) is beyond type entryCount(177)
08-20 09:26:13.183  7891  7891 W ResourceType: For resource 0x7f1000fb, entry index(251) is beyond type entryCount(177)
08-20 09:26:13.183  7891  7891 W ResourceType: For resource 0x7f100104, entry index(260) is beyond type entryCount(177)
08-20 09:26:13.285  7891  7959 W ComponentDiscovery: Class com.google.firebase.dynamicloading.DynamicLoadingRegistrar is not an found.
08-20 09:26:13.293  7891  7959 I FirebaseApp: Device unlocked: initializing all Firebase APIs for app ONESIGNAL_SDK_FCM_APP_NAME
08-20 09:26:13.317  7891  7932 W FlurryAgent: Analytics report sent to https://data.flurry.com/v1/flr.do
08-20 09:26:13.318  7891  7932 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-20 09:26:13.318  7891  7932 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-20 09:26:13.329  7891  7971 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-20 09:26:13.329  7891  7971 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-20 09:26:13.338  7891  7891 D ViewRootImpl@cefbfba[SplashScreenActivity]: ThreadedRenderer.create() translucent=false
08-20 09:26:13.340  7891  7891 D InputTransport: Input channel constructed: fd=83
08-20 09:26:13.341  7891  7891 D ViewRootImpl@cefbfba[SplashScreenActivity]: setView = DecorView@25b7e6b[SplashScreenActivity] touchMode=true
08-20 09:26:13.351  7891  7891 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : ServiceConnectionImpl.onServiceConnected(ComponentInfo{com.android.vending/com.google.android.finsky.assetmoduleservice.AssetModuleService})
08-20 09:26:13.352  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : linkToDeath
08-20 09:26:13.361  7891  7891 D ViewRootImpl@cefbfba[SplashScreenActivity]: dispatchAttachedToWindow
08-20 09:26:13.390  7891  7891 D ViewRootImpl@cefbfba[SplashScreenActivity]: Relayout returned: oldFrame=[0,0][0,0] newFrame=[0,0][2048,1536] result=0x27 surface={isValid=true -2088003584} surfaceGenerationChanged=true
08-20 09:26:13.391  7891  7891 D ViewRootImpl@cefbfba[SplashScreenActivity]: mHardwareRenderer.initialize() mSurface={isValid=true -2088003584} hwInitialized=true
08-20 09:26:13.411  7891  7891 D ViewRootImpl@cefbfba[SplashScreenActivity]: MSG_RESIZED_REPORT: frame=Rect(0, 0 - 2048, 1536) ci=Rect(0, 42 - 0, 0) vi=Rect(0, 42 - 0, 0) or=2
08-20 09:26:13.411  7891  7891 D ViewRootImpl@cefbfba[SplashScreenActivity]: MSG_WINDOW_FOCUS_CHANGED 1
08-20 09:26:13.411  7891  7891 D ViewRootImpl@cefbfba[SplashScreenActivity]: mHardwareRenderer.initializeIfNeeded()#2 mSurface={isValid=true -2088003584}
08-20 09:26:13.413  7891  7891 V InputMethodManager: Starting input: tba=android.view.inputmethod.EditorInfo@6dafc3c nm : com.simulationcurriculum.skysafari6plus ic=null
08-20 09:26:13.413  7891  7891 I InputMethodManager: [IMM] startInputInner - mService.startInputOrWindowGainedFocus
08-20 09:26:13.413  7891  7975 I OpenGLRenderer: Initialized EGL, version 1.4
08-20 09:26:13.415  7891  7891 I MyApplication: Flurry session started
08-20 09:26:13.416  7891  7975 D OpenGLRenderer: Swap behavior 1
08-20 09:26:13.417  7891  7903 D InputTransport: Input channel constructed: fd=90
08-20 09:26:13.422  7891  7975 D mali_winsys: EGLint new_window_surface(egl_winsys_display*, void*, EGLSurface, EGLConfig, egl_winsys_surface**, egl_color_buffer_format*, EGLBoolean) returns 0x3000,  [2048x1536]-format:1
08-20 09:26:13.433  7891  7903 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : onGetSessionStates
08-20 09:26:13.434  7891  7916 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : Unbind from service.
08-20 09:26:13.475  7891  7932 W FlurryAgent: Analytics report sent to https://data.flurry.com/v1/flr.do
08-20 09:26:13.476  7891  7932 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-20 09:26:13.476  7891  7932 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-20 09:26:13.523  7891  7891 V InputMethodManager: Starting input: tba=android.view.inputmethod.EditorInfo@e1fdcbe nm : com.simulationcurriculum.skysafari6plus ic=null
08-20 09:26:13.557  7891  7912 I WM-WorkerWrapper: Worker result SUCCESS for Work [ id=c3b74f1d-41c4-43d7-825a-a25a4579e28b, tags={ com.onesignal.OSNotificationRestoreWorkManager$NotificationRestoreWorker } ]
08-20 09:26:13.580  7891  7932 W FlurryAgent: Analytics report sent to https://data.flurry.com/v1/flr.do
08-20 09:26:13.581  7891  7932 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-20 09:26:13.581  7891  7932 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-20 09:26:13.643  7891  7903 I PlayCore: UID: [10400]  PID: [7891] AssetPackServiceImpl : onRequestDownloadInfo()
08-20 09:26:13.643  7891  7891 D AssetPack: onAssetPackStateUpdate: Icons: Cancelled
08-20 09:26:13.646  7891  7891 I art     : System.exit called, status: -1
08-20 09:26:13.646  7891  7891 I AndroidRuntime: VM exiting with result code -1, cleanup skipped.
08-20 09:26:15.000  8017  8017 I SELinux : SELinux: seapp_context_lookup: seinfo=untrusted, level=s0:c512,c768, pkgname=com.simulationcurriculum.skysafari6plus 
08-20 09:26:15.016  8017  8017 D TimaKeyStoreProvider: TimaKeyStore is enabled: try add TimaSignature Service and generateKeyPair Service
08-20 09:26:15.053  8017  8017 W ResourceType: ResTable_typeSpec entry count inconsistent: given 2962, previously 3026
08-20 09:26:15.053  8017  8017 W ResourceType: ResTable_typeSpec entry count inconsistent: given 477, previously 473
08-20 09:26:15.053  8017  8017 W ResourceType: ResTable_typeSpec entry count inconsistent: given 177, previously 744
08-20 09:26:15.059  8017  8017 D MyApplication: attachBaseContext
08-20 09:26:15.060  8017  8017 I MultiDex: VM with version 2.1.0 has multidex support
08-20 09:26:15.060  8017  8017 I MultiDex: Installing application
08-20 09:26:15.060  8017  8017 I MultiDex: VM has multidex support, MultiDex support library is disabled.
08-20 09:26:15.066  8017  8017 W FirebaseApp: Default FirebaseApp failed to initialize because no default options were found. This usually means that com.google.gms:google-services was not applied to your gradle project.
08-20 09:26:15.066  8017  8017 I FirebaseInitProvider: FirebaseApp initialization unsuccessful
08-20 09:26:15.069  8017  8017 D WM-WrkMgrInitializer: Initializing WorkManager with default configuration.
08-20 09:26:15.092  8017  8017 D MyApplication: onCreate: 
08-20 09:26:15.094  8017  8017 I System.out: loading skychart shared library.
08-20 09:26:15.126  8017  8017 I PlayCore: UID: [10400]  PID: [8017] AssetPackServiceListenerRegistry : registerListener
08-20 09:26:15.131  8017  8034 I PlayCore: UID: [10400]  PID: [8017] AssetPackServiceImpl : syncPacks
08-20 09:26:15.132  8017  8036 I PlayCore: UID: [10400]  PID: [8017] AssetPackServiceImpl : Initiate binding to the service.
08-20 09:26:15.142  8017  8017 I PlayCore: UID: [10400]  PID: [8017] AssetPackServiceImpl : getPackStates([Icons])
08-20 09:26:15.143  8017  8036 I PlayCore: UID: [10400]  PID: [8017] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:15.144  8017  8017 I PlayCore: UID: [10400]  PID: [8017] AssetPackServiceImpl : getPackStates([SkyAudio])
08-20 09:26:15.144  8017  8036 I PlayCore: UID: [10400]  PID: [8017] AssetPackServiceImpl : Waiting to bind to the service.
08-20 09:26:15.144  8017  8017 I PlayCore: UID: [10400]  PID: [8017] AssetPackServiceImpl : getPackStates([Models])

12 comments

  • 0
    Avatar
    Chris

    Hi-- What version of Android are you running?

  • 0
    Avatar
    Ronnie Millar

    Hi Chris - Android ver 7.0

  • 0
    Avatar
    Chris

    With Android 12 coming out, you're likely to see support dropping off quickly for many apps. I think SS6 requires Android 8 now, but will let official support respond as such. I understand the frustration too, as I upgraded my tablet almost solely for SkySafari.

  • 0
    Avatar
    Ronnie Millar

    Well thinking about it, the tablet does date to around 2016, so perhaps getting on in I.T. terms, but is still a fine tablet running everything like a dream, including Stellarium.  Replacement is a possibility,  but lets hope the experts in here can find a way to make it work on old faithful. 👍

  • 0
    Avatar
    Ronnie Millar

    I really would like to get this app running, so would greatly appreciate some developer response.  Thank you!

  • 0
    Avatar
    Ronnie Millar

    A whole week since I purchased Skysafari 6 plus and posted here that I cannot get it to run.  And still no response from the developers.   Have I posted in the wrong place?  Or is a week with no product support normal?

  • 0
    Avatar
    Chris

    Jairo Peralta Keiron Smith

  • 0
    Avatar
    Ronnie Millar

    Thanks for the help Chris.  I'm truly stumped as to the utter lack of support here.  I'd understood that this was the place to come for Skysafari  community and developer support. 

    Never say die - I think there are alternative contact details on Play Store, I'll check that out.

  • 0
    Avatar
    Keiron Smith

    Apologies Ronnie for the slow reply to your query.

    Sorry but at this time there is nothing I can do.  Our Android developer has been alerted to the issue.  And hopefully the issue will be resolved with the next app update.

    If you would like a refund please provide your Google Play Store GPA receipt number and I will make it so.

    Thanks for your patience.

  • 0
    Avatar
    Ronnie Millar

    Hi Keiron, thanks for the response.  I do not want a refund - I will run SS on my phone for now.   

    I appreciate the matter has now been passed on to your developer, thanks for that, but can somebody please give me a clue as to the reason it will not run on my 'not very old' Samsung Galaxy tablet?  Is it Android version related as Chris eluded to? 

    Also, if the issue 'may be' resolved in the next Android app update - when is that update scheduled for?

    Thanks.

  • 0
    Avatar
    Ronnie Millar

    Deeply disappointed by...

    1.  The utter lack of customer support here.  Do the developers referenced at the top of the page not read the customer postings or are they simply not interested in supporting customers?!

    2. The fact that your very impressive app is unable to run on such tried and tested widely available hugely popular hardware.  Astonishing really!

  • 0
    Avatar
    Jairo Peralta

    Hello Ronnie,

    We have taken various approaches to fix your problem, but unfortunately, we are unable to reproduce it.

    Sorry, you are welcome to refund.

    Regards,

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