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[IAP]* SS7 GAIA Database Download Fails At 99% On iOS

At initial download and each time I restore purchase of GAIA database, download fails at 99% and I receive an error message to that effect. I have over 10GB free on my iPad (2019). I have tried reinstalling app several times with no change. PGC galaxy database downloads fine every time. I am using iOS 15 on a 2019 iPad.

24 comments

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    Keiron Smith Official comment
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    Joseph J Shuster

    I have the same thing on my iPad Pro. Plenty of space on the tablet. But a failure at 99% with no explanation.

    I wondered if having SkySafari 6 Pro and SkySafari 7 Pro simultaneously installed is the problem.

    Unfortunately, I can't experiment much: My rural internet service has very limited monthly data quotas.

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    Keiron Smith

    Mark, Joseph,

    1. What app and version are you running?
    2. What version of iOS?
    3. What iOS device specifically?

    Thanks!

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    Joseph J Shuster

    Thanks for the reply.

    I'm running SS 7 Pro 7.0.2 (1031). The version information was tricky to find.

    My iPad Pro is running iOS (or is it iPadOS?) 15.2. But I think my attempts (in early December) to download were before a recent update. I was probably running 15.1.

    The tablet is an "iPad Pro (11-inch) (2nd generation)" ... quoted from the About page. Model is MXDE2LL/A.

    Capacity if 512gb, 429gb available.

    LMK if you need other info.

    Joe

     

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    Mark Epstein

    I am running SkySafari 7 Pro 7.02.

    I am using iOS 15.1 on a 7th generation 10.2" iPad (MW742LL/A). Storage capacity is 32 GB, 18 GB of which is used.

    I have attempted to download the database several times over the past few days, with the same result. 

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    Alter Graubart

    Same here on iPhone 7, iOS 15.2, latest SkySafari Pro 7.0.2 (1031), 60GB free memory, no prior version of SkySafari installed.

    And same on my iPad with iPadOS 15.2, iPad Pro

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    Joseph J Shuster

    I have an interesting (?) update to this saga.

    On 1/4, I had the chance to try one more time to download GAIA to SS 7 (without burning through my slow, limited data). I watched the progress for a while and realized I had never seen the actual failure point "live". So I started a screen recording (iPad Pro) the download at the 78% point. 

    In the screen capture, just a few seconds after starting (but before reaching 80%) the progress bar jumps to 99.0% (sic). Then nothing happens for 20+ seconds. Finally a sad message box reports the download failed. I jumped the iPad to show my free storage: 81.8 gb out of 512 gb used.

    I can post the video (it's 45mb) or screen shots. But the narrative should be enough, no?

    I didn't have time to reproduce the timing and details (again). But others who have this problem might want to monitor their (ultimately failing) downloads to see if there's the 80%-to-99.0% jump and the long pause before the message box.

    I'm still eager to get the GAIA download. I hope this helps.

    Joe

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    Alter Graubart

    Meanwhile I could successfully download it on my iPad; on iOS still fails; I can confirm what Joe is seeing. In addition SS7 restarts and starts the download again.

    As this is now an issue for quire a while, it would be nice to get some feedback from the dev(s).

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    Keiron Smith

    Thanks for all this great feedback - and your patience at this time.

    Developer are working on the issue, we will comment here when we have more to say, or a beta to test.

     

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    hendrikspoelstra

    I also cannot download the GAIA database in SkySafari7 Pro.
    iPhone XR
    iOS 15.2
    55GB Free memory

    When starting the download almost immediately the following error message appears:

    The operation couldn’t be completed.
    (SKErrorDomain error 0.): (null)

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    Mark Epstein

    The behavior that Joe describes is exactly my experience on my iPad.

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    Joseph J Shuster

    It's been a month since this GAIA download failure was multiply reported and almost 3 weeks since the last SC reply.

    Is anything being done to fix this problem?

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    Keiron Smith

    Joseph J Shuster, Mark Epstein, hendrikspoelstra, Alter Graubart,

    Please join the beta here:

    Beta Testing SkySafari 7 (iOS Only) - Read This To Participate!

    We have a beta for testing.

    Thanks!

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    Alter Graubart

    Thx, just followed your invitation

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    Keiron Smith

    Alter Graubart, thanks, please look for an email from TestFlight.

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    Mark Epstein

    Thanks for the invitation. My iOS id email is hepmusic@gmail.com.

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    Keiron Smith

    Mark Epstein, please read and reply to the post here:

    Beta Testing SkySafari 7 (iOS Only) - Read This To Participate!

    Thanks!

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    Keiron Smith

    Mark Epstein, apologies, I see you did, thanks!

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    Keiron Smith

    When testing the beta please do the following:

    Please do the following:

    1. Delete SS7.  
    2. Reinstall SS7 (beta).
    3. SS7 > IAPs > please attach a screenshot of what you see BEFORE restoring the purchases.
    4. Choose Restore Purchase.
    5. Attach screenshots of any error messages
    6. SS7 > IAPs > please attach a screenshot of what you see AFTER restoring the purchases.

    If you can make a screen recording of steps 3-6 that would be helpful too.

    Send to ksmith@simcur.com

    Thanks!

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    Keiron Smith

    Alter Graubart reports success installing the IAPs with the latest beta!

    If your experience is different, if you fail to install the IAPs (using the latest beta) please attach screenshots (with step-by-step comments) that show what happens for you.

    ### Alter's SS7 Beta IAPs Report ###

    1. After clicking on "Restore Purchases" only Apollo Missions are downloaded and installed:

    2. Clicking on "Restore Purchases" again, does nothing, which IMHO is OK, as the others are not "purchased"

    3. Clicking on each item one by one: asks me to login with my Apple-ID:




    4. Same happens when "purchasing" GAIA DB and last screenshot looks like this:

    So, the problem seems to be solved!

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    Mauro Da Lio

    I have the same issue on a new iPhone SE 3 (2022). I had no trouble restoring purchases on an older iPhone 6s and a recent iPad Pro, but it does not work on the new iPhone. I tried to authenticate both with iCloud password and fingerprint. None works. The download process get stuck and 0.x %.

    Rhe screen shot shows the error I get (sometimes I get the message (SKErrorDomain2) .:(null), sometimes the download simply gets stuck as in the other photo).

     

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    Mauro Da Lio

    I have installed SkySafari Pro 6 and it works (loads purchased items successfully). I suppose the issue might be with SkySafary version 7.1.3 (maybe the Italian localization). In the previous devices, when I successfully restored GAIA etc, the version was 7.0.3.

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    Keiron Smith

    Mauro, 

    Your comments have been forwarded to the development team.

    Thanks!

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    Lee Maher

    Hi All,

    I've just purchased SS Pro v7 after using SS Pro v6 for the past 4 years.  I was quite excited to learn of the free downloads (via the promotional video). Sadly, I have not been able to download them.  After going through the process of clicking on Free Purchase and pressing the Apple button press to accept and begin the download, the screen displays a progress bar against the chosen app, but sadly the initial % value that it shows, remains that way forever!  I am running 7.1.3 on an iPhone X running iOS 15.6.1.  It also exhibits the same behaviour on my iPad Pro.  Has this bug (as I've discovered from this forum) been fixed in the eyes of the developers yet?  Happy to provide screenshots if required.

    Regards, Lee 

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