Seems customers using ver. 6 of Skysafari Pro has been long abandoned when having issues. Therefore I try to get attention here. Why release a new version (7) before having solved issues with the previous version thinking we would be yet another possibly defective version og your software. I haven't been able to control my Skywatcher mount for more than 6 months and filing a complaint seems futile since nobody reads it or seems to care.
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4 comments
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Keiron Smith Kasper,
SS7 is verfied, confirmed to be working with SynScan WiFi.
If you are using SS6 please read these posts:
How To Connect SkySafari 6 Pro Via Skywatcher WiFi SynScan To AZEQ6 Mount? (Answer: Read On!)
If you need more assistance please provide more details about your set up, including:
- SkySafari app and version
- OS
- Device
- SynScan Pro app version
- Hand controller firmware version
- Screenshots of SkySafari telescope setup options
- Screenshots of SynScan Pro app setup options
- Alignment process
- Screenshots of error messages
- Etc.
Thanks!
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A S Hi Kaspar, use the old SynScan 1.19.16 from their web site. Those work in SS6pro and SS7pro on Android 12. Only if you use the SynScan-Pro-version, then you must set the location manually. None of the new 2.0.x ever worked with my set up: Dobson, WiFi dongle, Android 12, neither with dongle's WIFI, nor with the home's WIFI.
I also contacted support, they answered, they confirmed my problems and that at the failures will be fixed in 2.0.3ff, but we are now at 2.0.6 and no function.
A workaround for 2.0.x is, to switch off mobile data, that helped in 2.0.2. But this isn't an option.
Regards Achim. -
A S And this is the correct set up:
https://teleskop-austria.at/information/pdf/SynScanWiFi_HowToSetupSkySafariForSynScanApp.pdf -
Keiron Smith Thank you, Achim!
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