0

Skysafari 7 Pro: Inconsistent "Connect & Align" experience. I cannot connect reliably

Jack Swaton

July 13, 2022 03:55

None

Follow

I use a SkySafari 7 Pro with a Celestron AVX or a CGEM-DX and iPhone 12 or iPad Mini and Celestron WiFi.

I can always connect to the scope but 90% of the time recieve this error:

"Connection Failure

SkySafari 7 Pro can make a wireless network connection to the scope, but the scope is not responding. Make sure it is connected and powered on. Also check that your scope type is correct."

WORKFLOW:

1. Turn on Mount
2. Wait for StarSense to come online
3. At the READY FOR ALIGNMENT prompt I do a "Quick Align"
4. I then CONNECT AND ALIGN from my iOS device

This is when I sometimes connect and align sucessfully but most of the time get the error above.

How should I troubleshoot this?

1. I retry the connection 3-5 times and SOMETIMES the connection succeeds on the 3rd or so time
2. I restart the mount and rinse/repeat.

Thanks

Jack

 

• Facebook
• Twitter
• LinkedIn

3 comments

• 0
  
  Keiron Smith July 13, 2022 20:22

  Jack, please provide the following info...

  1. App and version.  See Help > scroll to the bottom
  2. iOS/iPadOS version(s).
  3. iOS/iPad model(s).
  4. Screenshot of Celestron WiFi selected via iOS/iPadOS network settings.
  5. Screenshots of SkySafari Scope Preset config panels.
  6. What happens if you choose a different alignment option, instead of Quick Align?

  Thanks!

• 0
  
  Jack Swaton July 16, 2022 15:35

  I will collect the info you request.

  In the meantime, I have noticed that if I connect both the hand control and the Celestron wifi into a splitter and the splitter into the hand control port on the mount I am not encountering the error.

  In my above workflow, I have the hand control in the hand control port and the wifi in the AUX port.

  Jack

• 0
  
  Keiron Smith July 18, 2022 16:58

  Does the hand controller work in the configuration, connected to the splitter?  You can remove the hand controller completely.  It is not required when connecting with Celestron WiFi modules.