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After Upgrading To MacOS Monterey 12.6 SkySafari 6 Pro Fails To Run (Answer: SS6 Pro Is Compatible With MacOS 12.6 - File Was Corrupted, Clean Install Fixed The Crash)

After upgrading to Mac OS 13, Sky Safari 6 Pro no longer loads. It will flash the display, then quit with an error message. I've submitted this in the forums with no response. 

 

Please Respond!

Date Votes

13 comments

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    Don Martin

    That should be Monterey v. 12.6

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    Keiron Smith

    Don,

    Did you try reinstalling the app?

    Thanks!

  • 0
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    Keiron Smith

    Don, 

    I updated to MacOS Monterey 12.6 and I don't find any issue running SkySafari 6 Pro.

    Please re-install the app.

    Thanks!

  • 0
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    Don Martin

    Will do - but I’ve already tried that.  Will make another attempt. 

  • 0
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    Don Martin

    No luck. Here is the top of the diagnostic message; I can post the entire thing if you prefer: 

    -------------------------------------
    Translated Report (Full Report Below)
    -------------------------------------

    Process:               SkySafari 6 Pro [8055]
    Path:                  /Applications/SkySafari 6 Pro.app/Contents/MacOS/SkySafari 6 Pro
    Identifier:            com.simulationcurriculum.SkySafari6MacPro
    Version:               6.8.2 (6820)
    App Item ID:           1362059613
    App External ID:       841646303
    Code Type:             X86-64 (Native)
    Parent Process:        launchd [1]
    User ID:               501

    Date/Time:             2022-10-02 13:57:55.4035 -0500
    OS Version:            macOS 12.6 (21G115)
    Report Version:        12
    Bridge OS Version:     6.6 (19P6067)
    Anonymous UUID:        B28D4229-32AA-D2EF-1B00-E46DFC1660CE

    Sleep/Wake UUID:       30A8F715-BB1D-4D88-BBEC-5F7B193D3E0C

    Time Awake Since Boot: 8200 seconds
    Time Since Wake:       4290 seconds

    System Integrity Protection: enabled

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
    Exception Codes:       0x0000000000000001, 0x0000000000000000
    Exception Note:        EXC_CORPSE_NOTIFY

    Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
    Terminating Process:   exc handler [8055]

    VM Region Info: 0 is not in any region.  Bytes before following region: 4559613952
          REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
          UNUSED SPACE AT START

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    Keiron Smith

    For reference:

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    Keiron Smith

    Stephen Cook might see something in the report.

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    Don Martin

    It occurs to me that it might be a file, not the app itself, that is corrupted. Perhaps a clean deletion of all related files would help. 

    My concern is getting my data back - will that be a problem? or is it stored on LiveSky, and I just need to re-sync?

    I had hoped that a release of SS7 would fix this - any hope of that soon?

     

  • 0
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    Keiron Smith

    If you're backing up to LiveSky then everything will be restored once logging back into LiveSky after a clean install - yes!

    Thanks!

  • 0
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    Don Martin

    I'll try that tonight.

  • 0
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    Don Martin

    Success!

    I had to use the AppCleaner, mentioned here:

    https://support.simulationcurriculum.com/hc/en-us/community/posts/4403986020119-How-To-Delete-ALL-SS6-Files-From-MacOS-Answer-Read-On-

    But then it installed, and ran. I logged into LiveSky, and got my settings - I'm back in business!

    Thanks, Keiron.

  • 0
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    Keiron Smith

    An excellent result, Don!  

    Thanks for sleuthing out the solution!

  • 0
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    Dirtbagpook

    A thumbs up and a thank you to all concerned. I couldn't find the receipts files in /private/var/db/receipts but I did find a couple of the other files as mentioned in the How to Delete All SS 6 article. I also did a Finder search for anything skysafari and relating to v6 and deleted those for good measure. I restarted my iMac 24 M1 and reinstalled SS 6 from the App Store. I am back in business as well. Clear night skies all!

    Best,

    Mark

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