Submit a request
  1. Simulation Curriculum Corp.
  2. Starry Night | Tech Support
  3. Starry Night | Graphics Card Drivers

Mobile Intel(R) 4 Series Express - graphics card

    Follow

    *** Important: this solution is only valid if you have a working driver for your operating system.  

    *** Windows 10 is not supported on the Mobile Intel(R) 4 Series Express ***

     

    Problem:

     

    Starry Night College crashes when switching to daylight time ranges, or crashes when accessing certain student exercises.

     

    Solution:

     

    Upon start up of Starry Night, before you do anything else, do this:

     

    1. Go to File ----> Preferences ---> Shaders
    2. Uncheck the option for "use shaders where available"
    3. Quit Starry Night, and the restart.
    4. Try Starry Night again.

    Was this article helpful?
    1 out of 1 found this helpful

    Comments

    • Avatar
      Routhjeffrey

      Unfortunately, this fix did not work for me.  
      Computer:  Acer laptop model Aspire 5732Z. 
      Operating System:  Windows 8.1. 
      Graphics chips:  Intel "Mobile Intel 4 Series Express Chipset"  The error message "Starry Night Application has stopped working..." came up as soon as the program started;  I was unable to go to (to click on) the FILE menu because the only action the Win 8.1 error message permitted was closing the program. 
      I started Starry Night several times to try to carry-out the fix;  every attempt had the same unsuccessful result.

    • Avatar
      Keiron Smith

      On Windows 8:

       

      The Mobile Intel 4 Series Express graphics card is not supported under Windows 8.  Intel did not write a Windows 8 driver for this graphics card.  It will not work on Windows 8.

       

      On Windows 7, Vista, XP:  Intel provides working drivers.  Starry Night will work fine.

    • Avatar
      Geoffrey Ellard

      Hi Keiron

      I have been running SN PRO 6 on my Windows 7 Acer Aspire laptop which has an Intel "Mobile Intel Series Express Chipset" for a few months now, yes it does crash sometimes, unaware of the demands of OpenGL I upgraded to SN7 a few days ago, and obviously it doesn't work, I get as far as entering lat/lon then it closes.

      How do I transfer SN7 onto a new more powerful laptop that can operate OpenGL, as all new laptops in the UK only have Windows 8 installed, will that be a problem?

       

       

    • Avatar
      Keiron Smith

      Hi Geoffrey,

      Please see this KB article to run Starry Night 7 on the Intel Mobile 4 Express Chipset Series:

      https://support.simulationcurriculum.com/entries/33802044-Error-message-A-problem-caused-the-program-to-stop-working-correctly-Windows-will-close-the-program-

      Follow the instructions and let me know when you're up and running.

       

      Special note: this patch may be included with the 7.0.2 update due out today or tomorrow.

    • Avatar
      Thomas Thomson

      Hi, I have a Compaq Presario CQ61, running windows 10, with a Mobile Intel(R) 4 Series Express *** graphics card. From what I've been reading, I'm basically stuffed. :-) Correct, or is there a workaround?

    • Avatar
      Keiron Smith

      Hi Thomas,

      Windows 10 is not officially supported on Mobile Intel(R) 4 Series Express graphics card. There are no drivers, no graphic driver specifically, without which SN7 can not run.

      Your options are:

      1. Install SN7 on a different computer with a supported OS.
      2. Revert to Windows 7 on the computer with the Mobile Intel(R) 4 Series Express graphics card. Windows 7 was the last official OS for that card.

      Thanks!

    • Avatar
      sandra myers

      Just downloaded the Stary night for my Celestron telescope. Says my windows 10 doesn`t have the right driver for graphics...??? HELP!!!!!