Starry Night | Tech Support – Simulation Curriculum Corp.

Starry Night | Tech Support

Starry Night | Downloading Issues
- Installation Error: Failed To Correctly Acquire vc_redist.x86exe File
- Archive Corrupted - also includes any downloaded installer that does not work
- You have reached the download limit!
- Digital Download
Starry Night | Registration Issues
- How To Resolve IT Admin Account Can Launch SN7 But Teacher Account Can Not
- Multiple guest users on one PC - How to register Starry Night ( *** Version 8 Only *** )
- Multiple guest users on one PC - How to register Starry Night ( *** Version 7 Only *** )
- What is a "letter in mixed case"?
- Multiple guest users on one PC - How to register Starry Night ( *** Version 6 Only *** )
- Enthusiast 6 Registration Issue (Download Only)
- How to register Starry Night software - how to unlock with username and license key
Starry Night | Crashes, Quits or Closes
- ★ Windows 10 Problems - Get Your Graphics Card Driver Here!
- Starry Night College crashes when changing the time and/or selecting a student exercise
- Error Message: Win32data.qtr is missing
- Unable to locate component. This application has failed to start because MSVCR 100.dll was not found. Re-installing the application may fix this problem.
- There was a problem opening the preference file, try throwing it out and start again (Windows)
- There was a problem opening the preference file, try throwing it out and start again (OSX)
- Error message: Starry Night quit unexpectedly (OSX and Starry Night and English is not first language)
- Update your program!
- Error message: Starry Night encountered a problem and needs to close or stopped working (Windows)
- Archive Corrupted - also includes any downloaded installer that does not work
Starry Night | Graphics Card Drivers
- Surface Pro X & ARM Processing VS Starry Night 8
- Starry Night 7 | Missing Galaxies (Nvidia Card Solution)
- Windows 8 driver works on Windows 10 + Intel HD 3000
- No Appropriate Graphics Drivers Found!
- Intel® HD Graphics Drivers for Intel® Pentium® Processors - Graphics Card Drive Issue
- Mobile Intel(R) 4 Series Express - graphics card
- Error: The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer’s manufacturer. Setup will exit.
- OpenGL on a Toshiba Satellite L650 FSX running Windows 7 64 Bit
- Graphics Card Driver Issue - "Starry Night has stopped working" or "Starry Night needs to close"
Starry Night | General Support Q & A
- What computer should I buy to use with Starry Night software?
- Missing and disappearing objects, images, and databases (Quicktime)
- Bug fixes and program developments from 6.0.0 to 6.4.3
- Cannot run Starry Night from a non-administrator account or the SkyGuide pane does not appear when running Starry Night with a non-administrator account
- When clicking the download link, the link opens a new tab, but nothing shows up, and no file is downloaded (IE)
Starry Night | Windows Error Messages
- ★ Error Message: MSVCR100.dll was not found.
- Error Message | Windows cannot find 'setup.exe' (Windows 10)
- Starry Night 7 | Ascom Error Messages
- Error Message: The Starry Night 7 setup wizard ended prematurely
- Error: There Was An Error During The Windows Features Configuration Process
- PkgMgr.exe has been deprecated
- Error message: Windows cannot access the specific device, path or file. (Install fails)
- Error message: "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".
- Missing corevideo.dll and CoreAudioToolbox.dll was not found
- Updater error Message: There is no Starry Night application present in the folder you have selected. Please choose the correct application
- QTCF.dll - "The program can't start because QTCF.dll is missing from your computer. Try reinstalling the program to fix this issue"
- Error message: ASCOM Plug-in Dialog Box Error Message: Failed to create or open the plug in's registry area
- Error message: Installer integrity check has failed
- For any issue with Apple Quicktime
- Data Execution Prevention (Vista Only)
- Error Message: Win32data.qtr is missing
- Error message: Starry Night encountered a problem and needs to close or stopped working (Windows)
- Entry Point Not Found The procedure entry point QTCF_CFHTTPMessageSet headerFieldValue could not be located in the dynamic link library QTCF.dll
- Error message: "Windows Media Player encountered a problem while playing this file"
- Image failed to download. The site that provides this image may be busy or down or the URL may have changed. Please try again later.
- Archive Corrupted - also includes any downloaded installer that does not work
- Could not access VBScript run time for custom action
- There was a problem opening the preference file, try throwing it out and start again (Windows)
Starry Night | Windows 7 Troubleshooting
- Default file does not load
- Missing Background Application Stars Window - see through Starry Night to desktop
- Starry Night Pro Plus may not have installed properly
- Starry Night and Windows 7 Compatibility
- Cursor - triple hand - graphic distortion
- Searching for NGC or Messier causes a crash (Windows 7)
- Installing on Windows 7 using XP Compatibility Mode (Windows 7 installation problems)
Starry Night | Windows 8 Troubleshooting
- V7 - Graphics Issue - Blocks (Windows 8.1)
- Run As administrator - Windows 8
- Windows 8 & Nvidia Graphics Cards
- Windows 8 & AMD/ATI/Xpress/Radeon Graphics Cards
- Windows 8 & Intel Graphics Cards
- Starry Night and Windows 8 Compatibility
Starry Night | Vista Troubleshooting
- Starry Night Pro 7 Installation Problems
- Windows Vista and Starry Night
- XP Compatibility Mode and Vista
Starry Night | Windows XP Troubleshooting
- Searching for NGC or Messier causes a crash (Windows XP)
Starry Night | OS X Troubleshooting
- Starry Night 8 Is Fully Compatible With macOS 10.15 Catalina
- Starry Night V6 | Will Not Work on OS X 10.12 Sierra
- Starry Night V7 | Versions Equal To Lower Than 7.3.2.676 Will Not Work On El Capitan (OS X 10.11) +
- Graphic Issues for 7.3.1 under 10.11GM and 10.11.1Beta
- Small Dome & OSX
- Starry Night can’t be opened because it is from an unidentified developer - 10.8.x
- Starry Night crashes on OSX after registering the program - 3ivx crash log
- When English is not the priority language in OSX a start up failure can occur
- Error message: There maybe a problem with your data folder. Please re-install.
- Starry Night High School 6.4.x & OSX 10.5.8 - Error message: Incompatible library version: Starry Night requires version 10.0.0 or later, but libxml2.2.dylib provides version 9.0.
- Starry Night College 6.4.x & OSX 10.5.8 - Error message: Incompatible library version: Starry Night requires version 10.0.0 or later, but libxml2.2.dylib provides version 9.0.
- Angular Separation Tool (Enthusiast, CSAP, Orion Special Edition)
- Cannot view the ecliptic (Enthusiast 6)
- Starry Night suggests that I update. When I try it keeps "quitting unexpectedly"
- English is not first language
- OSX 6.3.3 updater error message: An error occurred while extracting files. Please contact support.
- A connection to the update site on the internet could not be established. You must be connected to the internet to use this feature (V5 & OSX 10.7 Lion)
- OSX Pro Plus missing user guide and companion manual (disk version only)
- Starry Night & OSX 10.7/10.8
Starry Night | OpenGL
- Microsoft Remote Desktop
- Starry Night & OpenGL
Starry Night | Prerequisite Software
- Quicktime vs Windows 10
- Adobe Reader Error Message: Setup has detected that you already have a more functional product installed. Set up will now terminate.
- Check Adobe Flash Version on Mac OSX
- Visual Basic C++ (The MSVCR100.dll Error message)
- Apple Quicktime - "Quicktime needed to be installed" or "To run this program you must have quicktime 6.0 or later installed"
Telescope Connection
- Telescopes, Starry Night and Mac OSX 10.7 & 10.8+
- Microsoft Remote Desktop
- Your telescope connection is not listed under "Configure" (Windows OS)
- The only choice you see for telescope connection is "Bluetooth-PDA-Sync" (Mac OS X)
Starry Night College/High School/Middle School
- Silent Install - Starry Night 8
- SN7 | Deploy SN7 EDU (Or Any MSI Installer) To Client Computers Via GPO
- Silent Install - Starry Night 7
- Silent install
- Geological200MyAgo option is not available (Starry Night College 6.4.6 Freeman)
- Missing Doom Asteroid
- Why is each student asked to register the product?
Starry Night | VMWare
- Issues with VMWare Fusion and Mac OSX Lion 10.7.5
- VMware & virtual machine network installations.
- WMWare Player
Starry Night | API
- Starry Night Plugin SDK
Starry Night | Teamviewer Remote Support
- How to use Teamviewer (Windows PC)
- How to use Teamviewer (Mac OSX)
Graphics
- Stars are missing or stars are dim
Starry Night | Small Dome
- Error Message: Starry Night Small Dome as unable to locate the Renderbox
Orion Special Edition
- Orion Special Edition Disc Installation Issues
Starry Night | Networking
- Disabling PreRequisites (Adobe Reader) During Silent Install
- Starry Night 7 | SkyGuide Fail (All White) w/out Javascript (Windows 10)
- Starry Night Education V7 | Firewalls
- Starry Night 7 | MSI Network Installation via GPO
- Running out of room on C: drive
- Starry Night Whitelist
Antivirus & Security Software Issues
- BitDefender 2013
Applescript
- Applescript
Starry Night V7 | Beta Testing 7.5.x
- Known Issues To Be Fixed in 7.0.2
- Starry Night V7 | Request For Beta Testing Forum Access
- Starry Night V7 | Things To Look For While Beta Testing - Part 1
- Starry Night V7 | Beta Test Cycle (UPDATE May 1st - We are now beta testing for Starry Night Pro 7. Please apply if you want to be a beta-tester! )
- Starry Night V7 | How to Beta-Test

Starry Night | Tech Support

Starry Night | Downloading Issues

Starry Night | Registration Issues

Starry Night | Crashes, Quits or Closes

Starry Night | Graphics Card Drivers

Starry Night | General Support Q & A

Starry Night | Windows Error Messages

Starry Night | Windows 7 Troubleshooting

Starry Night | Windows 8 Troubleshooting

Starry Night | Vista Troubleshooting

Starry Night | Windows XP Troubleshooting

Starry Night | OS X Troubleshooting

Starry Night | OpenGL

Starry Night | Prerequisite Software

Telescope Connection

Starry Night College/High School/Middle School

Starry Night | VMWare

Starry Night | API

Starry Night | Teamviewer Remote Support

Graphics

Starry Night | Small Dome

Orion Special Edition

Starry Night | Networking

Antivirus & Security Software Issues

Applescript

Starry Night V7 | Beta Testing 7.5.x