Originally from ticket #25922.

Starry Night Pro Plus 6 will not run following upgrade to Windows 10 from Windows 7

Keiron Smith replies:

Hi John,

You have one of the following problems.

Problem #1:

You upgraded to Windows 10 - you're trying run Starry Night software and you have encountered difficulty getting the app to successfully run.

Solution:

Please read this KB article here and update/install a Windows 10 graphics card driver:

https://support.simulationcurriculum.com/entries/20282276-graphics-card-drivers

Problem #2:

While it is possible to install Windows 10 on many older computers Windows 10 is not always officially supported by the manufacturer of that computer, nor the manufacturer of the graphics card in that computer. If Windows 10 is not officially supported on your computer/graphics card then there will be no Windows 10 graphics card driver available for you to install.

Starry Night requires support for OpenGL. Support for OpenGL comes with the graphics card driver.

No Windows 10 graphics card driver = no support for OpenGL on Windows 10 = no Starry Night software on Windows 10.

Bottom line, you need full graphics driver support for Windows 10 on your computer. If you do not have graphics driver support then Starry Night will not run.

Is Windows 10 supported on your computer? That requires a little bit of research - start with KB article linked above and contact your computer manufacturer support department for clarification.

Please let me know if this helps.

Keiron Smith
Starry Night & Sky Safari Software Support Team

Ticket update:

I have read the KB article and run the system info. It looks like things should work, but perhaps I am missing something. I’m going to attach the report so you can look at the graphics card info.

I do have a copy of version 7 running on my Mac with ElCapitan, but wish to run on the Vaio laptop under Win 10 because other astronomy and image processing software I want to run is windows and not Mac.

Ticket update:

I downloaded the Intel drivers for the video chipset in the laptop (they did not have a Win 10 driver, so I tried the Win 8 64 bit driver) and set the program to run as administrator, and it now seems to reworking,

Thought I’d let you know.

Keiron Smith replies:

Thanks, John! That is really incredible! I did not know a Windows 8 driver could be installed on and would support Windows 10. A very interesting discovery that may help a lot of our customers if your success can be reproduced. Thanks very much for sharing this information.

Clear Skies!

Keiron Smith
Starry Night & Sky Safari Software Support Team