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  1. Simulation Curriculum Corp.
  2. Starry Night | Tech Support
  3. Starry Night | Windows 7 Troubleshooting

Installing on Windows 7 using XP Compatibility Mode (Windows 7 installation problems)

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    The Issue:  When I insert my Starry Night DVD on Windows 7 it proceeds to load. I select "Full Install" and leave all the other items at default.  After only a few seconds, I get the screen that says "Install complete". However, nothing else happens. I can not find an icon to start the software. 

    The Problem:  Older versions of Starry Night (XP compatible only) need to be installed on Windows 7 using special procedures.

    The solution:  First, Install the latest version of Java from http://www.java.com.  

    Second, install using compatibility mode. With the disc in the drive, click Start -> Computer. Double-click on your optical (DVD/CD) drive to view its contents. (Ignore or cancel the program if it starts to install.) Right-click on the Setup or Install icon and choose "Troubleshoot Compatibility." Follow the instructions on screen. If you are asked for a compatibility mode, choose "Windows XP."

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    Comments

    • Avatar
      Nigel1842

      Many thanks  - this worked for me.

    • Avatar
      S Larsen

      Tried this.  I now have Java automatically updating itself (all suggestions from the website to stop this have not been doable) and I still can't get Starry Night to work.

    • Avatar
      Peter Gamlin

      Worked like a charm.

      Feb 02 2012

    • Avatar
      Rickamb13

      Works good for me,but when will we have direct installation into windows 7?

    • Avatar
      Everton Allen

      Didn't work for me.  Tried everything listed, updated Java, installed in compatibility mode, updated to 6.4.3 and when I launch, get the following message. "There was a problem opening the Preferences file.  Try throwing it out and starting again."  Don't know which preference file and where it would be located.

      Ev

    • Avatar
      Keiron Smith

      Hi Everton, 

      See here please:

      https://support.simulationcurriculum.com/entries/20350593-There-was-a-problem-opening-the-preference-file-try-throwing-it-out-and-start-again-Windows-

      Note, the above link is only for Starry Night V6.

    • Avatar
      Eadesign

      Keiron,

      Tried your suggestions replacing the Prefs folder and still the same problem.  Attached are new screen shots. I restarted after both the program and computer after making the change and launched the program from the shortcut normally and as administrator and the same results.  Not sure what's going on?
      Ev



      Screen Shot 2015-02-10 at 12.36.38 PM.png
      Screen Shot 2015-02-10 at 12.37.17 PM.png
    • Avatar
      Keiron Smith

      Hi EA,

      Please look for the Glance Speed Boost or LogMeIn plugins, and uninstall them.  See here:

       

      https://support.simulationcurriculum.com/entries/56932994-V7-Graphics-Issue-Blocks-Windows-8-1-

       

      If that does not work please submit a ticket request for assistance.