Searching for NGC or Messier causes a crash (Windows 7)

Keiron Smith
Updated : December 04, 2016 19:01 Created : December 21, 2011 19:07

Problem:

In Pro Plus - searching for NGC objects cause a crash

In Pro - searching for Messier objects causes a crash

Solution:

Instead of using 'begins with" try using one of the 3 other choices:- "contains", "is exactly" or "ends with" <--- found above the Find search field.

Please see the attached image.

This is a known bug that will be corrected in a future update.

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Comments

Keiron Smith March 12, 2012 20:39

This may be an issue connected to WIndows updates. Please go to Control Panel ---> WIndows Updates ---> install all essential/important updates. If that works for you please let us know here. Thanks.

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Arthur Missira December 02, 2016 13:52

SN6 crashes with alternative options as well - all win 7 updates installed

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Keiron Smith December 04, 2016 19:01

Hi Arthur,

This issue is resolved in SN7. There will be no further updates for SN6. We are working on SN7 now.

I encourage to upgrade to SN7.

Thanks!

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