I recently tried to upgrade from Starry Night Orion Special edition to Starry Night Pro 7.
I have downloaded the file and it doesn't work. That is I paid for the program and it will not install. I have submitted a support ticket and I am still eagerly waiting for an answer.
I also searched the FAQ's and technical problems. I updated Windows so there are no more updates available (I have them all installed). I have also updated Java and my graphic cards.
I still have no luck installing Starry Night Pro 7. The payment has cleared through my bank. So there are no payment issues.
I am running Windows 7 Home Edition. I have tried every installation method I can think of, full to the hard drive, minimal etc. Nothing works.
The first issue is that I am having problems installing the software AFTER payment. The second issue, and far more annoying, is that no one is responding to my question. I am sorry to get a bit blunt about it, but can someone please take the time to help ensure I either have this software working on my PC. Thank you.