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Always download failed on Google Play

I brought a SkySafari 5 Pro on 22 September but couldn't download successfully.When the processing is 20%，39%，59% and 79%，it stopped automatically and after a couple of minutes it automatically continued.At last，the Google Play said that “Can't download,please try again,error 495”.I tried more than four times in past days but all these trials are fail.The error code are 921，925 except 495.
I really want to resolve this problem.
ADD:My phone is HUAWEI Honor 8 and OS is EMUI 5.0(Android 7.0)，More than 40GB ROM is free.
Google Play says SkySafari 5 Pro is compatible with my smartphone.

Cordially invite everyone to resolve my problem，thank you very much.

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6 comments

  • 0
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    Chris

    Check this thread for some things you can try:

    https://support.simulationcurriculum.com/hc/en-us/community/posts/115008814408-SkySafari-5-Pro-Install-fails-around-90-on-multiple-devices

    Chris

  • 0
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    Bill Tschumy

    As I said in the thread that Chris linked to, these installation errors indicate a problem with your Google Play account or your device.  Simulation Curriculum is not at all involved with the installation process.

    When you get these errors, the best thing to do is start googling "Google Play error XXX" where XXX is the specific error code you got.  Generally you can find advice on how to fix it.

  • 0
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    乖乖狗

    Thank developers to help me.SkySafari 5 Pro has successfully installed on my phone.The reason why fail is that EMUI（OS） didn't allow Google Play to save.

  • 0
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    Bill Tschumy

    Glad you got it figured out.  Can you explain more about EMUI?  If I Google for this I see two things:

    1. An Android interface that Huawei uses on their phones.

    2. Encrypted Mobile User Identity

    Which are you referring to?

    For others that might be in this same situation, how did you fix it?

  • 0
    Avatar
    乖乖狗

    EMUI is an Operating System powered by Android on HUAWEI and HUAWEI Honor series Mobile Phones.More information here

    http://emui.huawei.com/en/

  • 0
    Avatar
    Bill Tschumy

    Is this a common problem with EMUI and Google Play?  How did you fix it?

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