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Settings Directly Opens Subscription Panel, No Other Settings Are Available (Solution: Clear All The App Data)

Tim Toth

February 10, 2023 16:42

Answered

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After adding premium subscription on my tablet, Menu -> Settings goes directly to the Subscriptions page.  If I close that it exits all the way out of Settings to the main sky view.  I cannot access any other setting items.

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5 comments

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  Keiron Smith February 10, 2023 17:22

  Tim, 

  Please provide this info:

  1. App and version
  2. OS
  3. Device make and model

  Please, also, most importantly, share a link to screen recording that shows what the issue is.

  You can use DropBox, WeTransfer, Google Drive, or similar service, to share the video link.

  Thanks!

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  Tim Toth February 10, 2023 19:33

  I submitted responses but I don't see them now.  Trying again (sorry if I duplicate).

  Running SkySafari 7 Pro Version 7.1.4.0

  Android Version 13

  Samsung Tab S7

  I have tried clearing the app's cache but that had no effect.

  Here is a screen recording: https://1drv.ms/v/s!Apv7hr_VzqWcnDhN8oZKe4jQdsBa?e=12UCcz

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  Keiron Smith February 13, 2023 18:03

  Tim, 

  Have you tried reinstalling the app? 

  Please reinstall.

  This is definitely weird.

  Thanks for the screen recording - perfect!

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  Tim Toth February 13, 2023 20:14

  Hi Keiron,

  Short of a full reinstall, I first cleared all the app data and re-ran.  That seems to have cured it.  Of course I had to re-download all of the astronomy content but no big deal.

  Thanks for the support.

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  Keiron Smith February 13, 2023 20:18

  An excellent result, Tim!

  Clear skies!