New post
0

Sky Safari Premium

I originally purchased Sky Safari.  I then got the Sky Safari Premium trial several weeks later.  After several days later I upgraded to Sky Safari 7 plus.  At this point, I can not access SSPremium, no doubt because it's tied to the ID from SS, which I don't have anymore.  Is there a way to change the "what ever" so that SS Premium works with my SS7 plus?  I did try to restore the subscription, but I get "No subscription found for user w/ ID (my ID0"

4 comments

  • 0
    Avatar
    Keiron Smith

    Matthew Hjelle,

    What happens in this instance?

    Thanks!

  • 0
    Avatar
    robert gottschall

    As I look w/in SS7Plus, then settings, at the top on this page the "Premium" line reports "Not Purchased".  (It was automatically purchased on 12/26/2023 with in ITunes Store).  When I detect that line, it opens another page showing me the options to purchase SS Premium.  If I select "Restore Subscription" I get: "No Subscriptions To Restore - No subscriptions were found for the user with ID: (shows my ID)".  I just want SS Premium to be attached to my current SS7Plus.

  • 0
    Avatar
    Matthew Hjelle

    Hi Robert,

    Please try creating/logging into your LiveSky account within Settings of SkySafari. Then login to the same place within SkySafari Plus. If the premium status isn't recognized automatically, hit Restore.

    Thanks!

  • 0
    Avatar
    robert gottschall

    I created a LiveSky account inside of SS7 Plus.  When I detect the link in the email verification step, a web page opens (in my Crome app on my IPhone) to the LiveSky sign in page.  I can sign in but can do little because it thinks I only have basic and many places present me with the option of subscribing to LiveSky Premium.  When I go back to SS7Plus and detect on LiveSky within settings, it reports that I have basic.  If I detect the line for SS Premium within settings and then detect restore subscription, it reports that there are no subscriptions to restore with my ID.  Thanks for trying.

Please sign in to leave a comment.