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time display window suddenly blank

Timothy

May 23, 2012 16:22

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Originally from ticket #6300.

Starry Night Pro Plus v. 6.2.3 simultaneously fails to show time window only on two separate machines running Windows 7.1 64-bit (one laptop, one desktop) simultaneously. Date displays properly. All other features function normally on both machines. Time display windows are now just black squares. Suspect Windows software update...? Rollback of last three Windows software auto-updates does not resolve issue. Windows time control panel and functions seem normal. Your thoughts?!?

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3 comments

• 0
  
  Keiron Smith May 23, 2012 16:25

  Hi Timothy,

  Please update to 6.3.3 and then 6.4.3 here:

  6.3.3:

  PC:
  http://www.starrynightsupport.com/updaters/updaters633/Windows/Starry%20Night%20Pro%20Plus%206.3.3%20Updater.exe

  6.4.3:

  PC: http://www.starrynightsupport.com/updaters/updaters643/Pro%20Plus/Windows/Starry%20Night%20Pro%20Plus%206.3.3%20to%206.4.3%20Updater.exe

  Apply you windows updates - this is not the issue.

  If the 6.3.3 and 6.4.3 updates don't resolve the issue, please attach a screenshot so we can see what is happening.  Thank you.

   

   

• 0
  
  Keiron Smith May 26, 2012 00:31

  Hi Timothy,

  Did the updating help?

• 0
  
  Timothy June 04, 2012 18:34

  Hi Keiron - yes, the updating solved the issue - thank you!  Please note - perhaps these are newly written updaters from Simulation Curriculum Corp.?  The earlier updaters from the previous software owners did not help the issue in my case.

  Timothy