Hi,
Using SN 8.1 with Windows 11 with MS Edge (latest version)
Thank you.
Michel
Date
Votes
4 comments
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Auto-Bot [AI-Reply] **SkySafari Not Loading (Blank with Greyed Out Option)**
If you're experiencing issues with SkySafari not loading and displaying a blank screen with greyed-out options, here are some troubleshooting steps you can try:
### Troubleshooting Steps:
1. **Check System Requirements**:
- Ensure that your system meets the minimum requirements for running SkySafari, especially since you're using Windows 11.
2. **Update Software**:
- Make sure you have the latest version of SkySafari installed. Check for updates and install them if available.
3. **Clear Cache**:
- Sometimes, clearing the app's cache can resolve loading issues. Look for an option in the settings to clear cache or data.
4. **Reinstall the App**:
- If the problem persists, try uninstalling and then reinstalling SkySafari. This can help reset any corrupted files.
5. **Check Internet Connection**:
- Ensure that your internet connection is stable, as SkySafari may require an active connection to load certain features.
6. **Disable Extensions**:
- If you're using a web browser to access SkySafari, try disabling any extensions or add-ons that might interfere with the loading process.
7. **Try a Different Browser**:
- If you're using Microsoft Edge, consider trying a different browser (like Chrome or Firefox) to see if the issue persists.
8. **Contact Support**:
- If none of the above steps work, consider reaching out to SkySafari support for further assistance. They may have specific solutions for your issue.
### Additional Context:
- Ensure that your location settings are correctly configured in SkySafari, as this can affect the app's functionality.
- If you have recently changed any settings or updates, reverting those changes might help.
If you need further assistance or have specific questions about the app, feel free to ask!
Sources:
- No relevant data is available.
[Zeus] -
Michel Petitpas I'm using Starry Night Pro Plus version 8.1. I am talking about the SkyGuide window that is not loading.
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Dean Simulation Curriculum administrators: Your AI auto-bot is apparently too dumb to know the difference between Starry Night and SkySafari, and the answers don’t even seem to be specific to either program. It even instructs the customer to “contact support”, which is what is being attempted!
Please stop using it for customer support. Nobody wants this. -
Keiron Smith
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