I just got my celestron telescope and am unable to download the software on my windows 10 laptop.I keep getting a code that says "Code execution cannot proceed because MSVCR 100dl was not found. Reinstalling may fix it. 2 1/2 hours of working on this issue did not resolve the problem. I did do the recommended fixes such as Download Microsoft visual C ++2010 rediistributable package , ran virus scan, computer restore, and windows update. Still same thing. It even said I was successful installing, and then in the end I get that same code. I did use the proper code from celestron I got with the scope, and did do the windows 10 download, What is wrong?
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Debbie Matusewski I got it now, after I repeated the procedure again, and turned off and on the computer again. I am getting a new computer, since this old one's hinges are broken and epoxy won't hold. Can I re download on my new computer when I get it? Thankyou
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Keiron Smith Hi Debbie,
Thanks for sleuthing out a solution.
Yes, you can download again to your new computer.
https://www.starrynight.com/retrieve/
Thanks!
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mnpd3 Well, that "retrieve" link doesn't work. You'll be able to see previous purchases and even download the software you already paid for but I doubt you'll get it to work... I couldn't after a half-day of trying. Your expected to re-purchase the software.
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Keiron Smith The retrieval link works fine.
You can retrieve download links if you previously purchased a downloadable version of Starry Night.
You cannot retrieve download links if you previously purchased a disc-based version.
You are welcome to submit a ticket if you think you should be able to retrieve links otherwise.
Thanks!
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