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Why Do I Get An Error Message "The Internet Update Failed Or Was Canceled By The User"? (Solution: VPN Blocked Download)

Keiron Smith

August 31, 2020 19:01

Answered

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Solution: Disable VPN

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8 comments

• 0
  
  Mary Miles September 10, 2020 17:14

  Why do I keep getting this message   You have not been assigned any exercises. and I also get this message 

  There was an error loading the product content?

• 0
  
  Mary Miles September 10, 2020 17:16

  I can not log in I keep receiving this message. 

  Sign In Error

  There was an error signing you in.

• 0
  
  Keiron Smith September 10, 2020 17:47

  Hi Mary, 

  1. What is the last thing you see and do before encountering difficulty?
  2. What OS are you running?
  3. What browser are you using?
  4. What program are you using?
  5. What URL are you logging in at?
  6. If there is any error message please attach a screenshot.

  Thanks!

• 0
  
  Mary Miles September 10, 2020 18:04

  First I see this:

  Sign Into Starry Night

  Enter your email address or click the button below if you do not have one.

  Continue

  Don't have an email address?

  Then I enter my email and then I see this:

   

  Sign In Error

  There was an error signing you in.

• 0
  
  Keiron Smith September 10, 2020 18:09

  Please answer all the questions, and include a screenshot of the webpage and the error message.

  Thanks, Mary!

• 0
  
  Pmoriarty0 March 12, 2021 00:16

  I'm getting the error message "The Internet Update Failed Or Was Canceled By The User", but I can't resolve it by disabling VPN - because I do not have any VPN software installed on my laptop. 

  This is for Starry Night Pro Plus 6.4.3, on a MacBook Air running OSX 10.11.6.

  Any help would be appreciated.

  Thanks

  ~Pat M

• 0
  
  Keiron Smith March 12, 2021 16:02

  Pat, 

  Have you installed Pro Plus in the default pathway?  You should be running the program from the macOS Applications folder.

  Thanks!

• 0
  
  Victor Goodpasture September 05, 2021 02:08

  Keiron,

  I get the same message. I don't have a VPN and Pro Plus is installed within the MacOS Applications folder.

  What should I try next?

  Thanks!