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Sky Safari 6 Pro Crashes On Samsung Galaxy S10+ (Fix Coming Soon In The Next App Update)

Mark Urwiller

July 15, 2021 01:50

Planned

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I have not used SS for a while and when I went to open it the other day, it won't open. I got it to open once and saw nothing but black screen except the menu on the bottom. The menu items work, but nothing I did would allow me to see the sky chart. I did a search for similar problems to no avail. I force closed the app. I rebooted the phone. I can not get the app to open again. Clicking on the icon just flashes me back to the app menu.
I did not uninstall the app since I don't want to have to pay for it again. I looked at my google play purchase history and it shows I purchased it for $21.09 (on special) on July 12, 2019. I do not find an order number. I hope someone can help.

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6 comments

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  Chris July 15, 2021 13:01

  Guessing this is related to this thread

  https://support.simulationcurriculum.com/hc/en-us/community/posts/4404020108311--StartUp-SkySafari-Fails-To-Run-On-Android

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  Keiron Smith July 15, 2021 14:05

  Mark, 

  Please try uninstalling, disable data, reinstall using WiFi only.

  Reinstall using Google Play Store app (on your device) > My Apps and Games

  Let us know if that makes any difference.

  Thanks!

• 0
  
  Mark Urwiller July 15, 2021 15:38

  Thanks!  That worked!

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  Keiron Smith July 16, 2021 17:15

  Great, thanks Mark!

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  Keiron Smith July 22, 2021 22:47

  Mark,

  Please install the latest version.  

  Thanks!

• 0
  
  Mark Urwiller July 23, 2021 16:34

  Keiron,

  I installed the update.  Works fine.  Thanks!  Mark