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Issue after update 7-21-21

Donald Gallian

July 22, 2021 05:06

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Re: SkySafari 6 Pro. 

Since the latest update, the moon and planets only show as blank disks unless unless the filed of view is about 10° or less.  Also on my tablet running Android 7, there is no sound when tapping on objects or changing the field of view. 

Don 

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4 comments

• 0
  
  Keiron Smith July 22, 2021 21:00

  Don, 

  In Help > scroll to the bottom > what version are you running?

  Thanks!

• 0
  
  Donald Gallian July 22, 2021 21:37

  Hi Keiron,

  The version is 6.8.6.1 and the latest update was yesterday, 7-21-21

  Don 

• 0
  
  Keiron Smith July 22, 2021 22:45

  Please attach screenshots of the planet discs.  I do not see blank discs.  There is color.  But, also, this is how it has always been.

  In Settings > Appearance and Behavior > Sound Effect > Enable.

  Thanks!

• 0
  
  Donald Gallian July 23, 2021 02:53

  Sound Effects is enabled (check mark).

  Screenshot showing 'blank' moon below.  Moon Magnification set to 1X under Solar System > Brightness and Size

  I've only noticed this behavior with the Moon since the last update.  And the behavior is on two different devices.

  Thanks!