This issue is driving me a bit crazy (as is the need to post to community forum about something that is clearly a bug). I have Sky Safari 7 Plus on my iPad and iPhone. I use it primarily when I am the Session Director on the Mt. Wilson Observatory 60" telescope to provide additional information to clients on the objects that they are seeing. I discovered a very strange problem on the iPad that I cannot duplicate on the iPhone. When I search for an object, the constellation (and often distance and other information is wrong). This occurs for ALL objects. As an example, when I search on NGC 6543 (Cat's Eye nebula in Draco), listing says "Cat's Eye Nebula Planetary Nebula in Ursa Major". The descriptive text is correct "The magnificent planetary nebula NGC 6543 in Draco is also known ...". The distance on the iPad is listed as 1.3 kpc, 4.3 kly. On the iPhone, the correct distance of 960 pc, 3100 ly is shown. If I then search for "Epsilon Lyra" (on the iPad), it says it is a Double Star in Cancer (the body text correctly says Lyra), and the distance is suspiciously 960 pc, 3100 ly (the correct value for NGC 6543 whereas the Double-Double is about 160 ly). I have uninstalled the app and reinstalled, same problem. My online searches have been to no avail. Can anyone tell me what is going on and how to fix this? If the problem was confined to my iPhone, rather than my iPad I could live with it, but as it is, I am finding little value with app. I really don't need the features of Sky Sarfari Pro, I wanted the extended Plus database and for the app to display correct information!
Date
Votes
4 comments
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Keiron Smith Hi David,
I can not reproduce the issue(s) as stated.
Please attach screenshots for each object's data and description as seen on each of your iOS devices.
Please also provide the following for each iOS device:
- SS7 App(s) and version(s)
- iOS versions
- Device makes and models
Thanks!
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David Hasenauer Hi Keiron,
Thanks for the quick response. What you show above is what I see on my iPhone (but not on my iPad). As it turns out, one thing that I had not tried previously and did about an hour ago was to revert to the factory defaults for the program. That resolved my issue (at least for now). I wish I had taken a screenshot showing the problem (which really is bizarre) but I had not. If it happens again, I will be sure to do so, and post a comment or new post. Here is the information that you requested (and I will repost if the problem occurs again):
Sky Safari 7 Plus 7.1.3 (1060); iPad Pro (10.5-inch); Software Version 15.6.1
For clarity, using YOUR SCREEN SHOT (which I will post in a 2nd comment, to avoid confusion), the two places indicated in red where the constellation is listed showed as "Ursa Major" when my iPad app was having its problem. The distance information was also incorrect. I should have looked closer at the magnitude & size to see if they were also in error, but I did not . Once again, for now, with the reset to the factory defaults, the app is working correctly on my iPad.
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David Hasenauer THIS IS YOUR SCREENSHOT WITH THE AREAS THAT WERE SHOWING INCORRECT INFORMATION INDICATED IN RED. AGAIN, BY RESETTING TO FACTORY DEFAULTS I WAS ABLE TO RESOLVE THE PROBLEM (FOR NOW) ON MY IPAD, SO I CANNOT REPRODUCE THE PROBLEM TO TAKE SCREENSHOTS.
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Keiron Smith An excellent result, David! We will take the wins any way we can!
Thank you for the report and let's follow up with this if you encounter the same issue again.
Also, having posted in the community forums other users can keep an eye out for what you have experienced.
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