I was advised of an update from 7.2.0 to 7.3.0 for Starry Night Pro Plus 7 (the expensive one) however attempting to install the update ends with an error after the application unpacks to 2.55Gb
Update Error!
An error occurred while extracting the archive. Please try again later.
I have completely uninstalled and re-installed Starry Night Pro Plus 7 to be presented with the same problem.
Any advice gratefully appreciated.
Hello Kev,
I am sorry to hear about that.
Please submit a ticket request so we look into this:
https://support.simulationcurriculum.com/anonymous_requests/new
Best,
Sophie
Same problem here. Although it downloaded. It looks like it is searching for the OpenGL library and crashes.
This is sort of serious since now I cannot get an update fix notice from SNP7. Here is the relevant log notes from the crash:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
VM Regions Near 0:
-->
__TEXT 000000010dbaa000-000000010e49d000 [ 9164K] r-x/rwx SM=COW /Applications/Starry Night Pro Plus 7.app/Contents/MacOS/Starry Night Pro Plus
Global Trace Buffer (reverse chronological seconds):
1.721871 CFNetwork 0x00007fff940d221f TCP Conn 0x7f9e38e31370 complete. fd: 20, err: 0
1.722006 CFNetwork 0x00007fff940d17d1 TCP Conn 0x7f9e38e31370 event 1. err: 0
1.990262 CFNetwork 0x00007fff940d0faf TCP Conn 0x7f9e38e31370 started
1.991616 CFNetwork 0x00007fff942545cd Creating default cookie storage with process/bundle identifier
1.991616 CFNetwork 0x00007fff94254565 Faulting in CFHTTPCookieStorage singleton
1.991616 CFNetwork 0x00007fff940b7b49 Faulting in NSHTTPCookieStorage singleton
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fff8ff39d32 strlen + 18
1 com.simulationcurriculum.starrynight.osx 0x000000010de271b0 TGLSLObject::DoesHardwareSupportGLSL() + 48
2 com.simulationcurriculum.starrynight.osx 0x000000010dc2c8aa TLHList::CreateDiskLayerHandlers(LWindow*) + 4986
3 com.simulationcurriculum.starrynight.osx 0x000000010dc27b51 TLHList::Initialize(TValueList*, LWindow*) + 209
4 com.simulationcurriculum.starrynight.osx 0x000000010dcdc74b TXApplication::ApplicationDidFinishLaunching() + 25707
5 com.simulationcurriculum.starrynight.osx 0x000000010e21fbb9 -[SNAppDelegate applicationDidFinishLaunching:] + 41
6 com.apple.CoreFoundation 0x00007fff8beee6bc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
7 com.apple.CoreFoundation 0x00007fff8beee62f ___CFXRegistrationPost_block_invoke + 63
8 com.apple.CoreFoundation 0x00007fff8beedcf7 _CFXRegistrationPost + 407
9 com.apple.CoreFoundation 0x00007fff8beeda62 ___CFXNotificationPost_block_invoke + 50
10 com.apple.CoreFoundation 0x00007fff8bee7cf2 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922
11 com.apple.CoreFoundation 0x00007fff8bdd6845 _CFXNotificationPost + 693
12 com.apple.Foundation 0x00007fff8ad7f8d1 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
13 com.apple.AppKit 0x00007fff9475c73d -[NSApplication _postDidFinishNotification] + 297
14 com.apple.AppKit 0x00007fff9475c4b3 -[NSApplication _sendFinishLaunchingNotification] + 203
15 com.apple.AppKit 0x00007fff9475996d -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
16 com.apple.AppKit 0x00007fff94759417 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 250
17 com.apple.Foundation 0x00007fff8adb1811 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
18 com.apple.Foundation 0x00007fff8adb168b _NSAppleEventManagerGenericHandler + 102
19 com.apple.AE 0x00007fff95df3261 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
20 com.apple.AE 0x00007fff95df2fe8 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
21 com.apple.AE 0x00007fff95df2f04 aeProcessAppleEvent + 288
22 com.apple.HIToolbox 0x00007fff8b14887d AEProcessAppleEvent + 55
23 com.apple.AppKit 0x00007fff947536a1 _DPSNextEvent + 2286
24 com.apple.AppKit 0x00007fff94b1f90d -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
25 com.apple.AppKit 0x00007fff947490b8 -[NSApplication run] + 682
26 com.apple.AppKit 0x00007fff946cb396 NSApplicationMain + 1176
27 com.simulationcurriculum.starrynight.osx 0x000000010dd19bdf main + 6287
28 com.simulationcurriculum.starrynight.osx 0x000000010dbab6b4 start + 52
Hello El Capitan users!
Starry Night Version 7 is not officially compatible with El Capitan (which has not, by this date, been officially released to the public).
By the time El Capitan is officially released to the public Starry Night V7 will be fully compatible.
If you want to test Version 7 Beta w/ El Capitan please submit a ticket request here:
https://support.simulationcurriculum.com/anonymous_requests/new
And in the subject/title put "Request V7 Beta for El Capitan"
Thanks!
I have upgraded to El Capitan which is now officially released and SN Pro Plus 7 won't open. Is a fix on the way?
Hi Kerry,
If SN7 wont now open on El Capitan please trash the current SN7 folder and reinstall from your download links.
7.3.2 - which is compatible with OS X 10.11 was released last night.
Please use the following link to retrieve your previous download links: http://www.starrynight.com/retrieve/
Apologies for the inconvenience.
http://www.starrynight.com/retrieve/
Page looks funky
Tried in Safari, Google Chrome and Firefox. Only Safari gave me an error which points out that there should be an captcha. So unable to download from there
Downloaded from original mail I received when purchasing, hope that will do.
Worked fine for me in Safari 9.01. Got my email and started the 2.58GB download. If my net speed gets any slower I may have to wait until next year to use it, but that is another story ;^)
Good viewing
ClarkW
7.3.2 up and running on 10.11 public beta and more. Still the best electronic planetarium around.
ClarkW
Thanks, Clark, for the positive feedback! With everyone's feedback we are leaping from strength to strength!
Having same problem with OSX 10.11.1
Downloaded SN7PP again from original download link as suggested but received 7.3.0. Seems I need to be receiving 7.3.2 or better to have a win. Help ticket lodged.
Hi Everyone,
Please use the following link to retrieve your download links: http://www.starrynight.com/retrieve/
Install the latest version of SN7 - all will be good.
Thanks!
