After following the installation instructions using my Registration Number and User Name, the download started and looked typical. A new Icon appeared on my home page with the Starry Night Pro8 emblem. I clicked on it, then the "open" item on the pull down menu, and .............. NOTHING HAPPENED, BUT A BLANK PAGE. Where do I go from here? I have owned and been working with computers in the mid 1980's. I am looking to reach someone in Customer Support ..... no help yet. Another week or so without success, and I try to get my money back. Please help if you can. Thanks.
Date
Votes
4 comments
-
Keiron Smith Patrick,
You did not reply to the ticket. Did you resolve this issue?
Thanks!
-
Hector Jose No. I have problems with the ambient sound. Seems it does not work, I can't move the button in the options tag. And another problem is that the program does not save the changes I made, for example the creations of new moons on the planets.
-
David Majors On a previous Dell Laptop I ran into this issue.
I found that running SN in Admin Mode solved that particular issue.
-
lauren robinette I have a MAC and purchased Enthusiast 8 but can't get past the registration page to get to the application....I used my user name (hope that is correct no place to check that) and the cut and paste method for SN and still the same screen: registration.
Please sign in to leave a comment.