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Where Is The Digital Gift Card? How Long Am I Supposed To Wait For It? I Received The Receipt Immediately But No Gift Card? (Answer: Temporary Server Issue, Will Be Fixed ASAP, Thank For Your Patience)
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What To Do When "SkySafari 6 Plus" Is Damaged And Can't Be Opened? (Answer: Read On!)
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How Come SkySafari 7 Pro Connects To SkyFi's Network But The Scope Is Not Responding? (Answer: Get A Data Transmitting USB Cable - Read On!)
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Request To Add VSX AAVSO Database To SkySafari (Solution: Exported An Observing List From SkySafari As A Skylist File, Then Opened And Edited)
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How Often Is The Great Red Spot Longitude Updated, And Is It Presently Accurate, In SkySafari 7 Pro? (Answer: Read On!)
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What File Pathway Should Be Used For A Custom Horizon.png Using SkySafari 7 Pro On MacOS, M1? (Answer: /Users/Username/Library/Containers/SkySafari Pro/Data/Documents - Read On!)
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Does SkySafari 7 Pro Support The Celestron StarSense AutoGuider? (Answer: Not yet - Read On!)
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Why Can't I Connect SkySafari 7 Pro To Celestron WiFi Using An UMIDIGI Android 11 Phone? (Answer: Read On!)
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Is SkySafari 7 Pro Available For Samsung Galaxy S8 Running Android version 9? (Answer: No, Android 10 or Higher Is Required)
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Can I Use SkySafari 7 Pro To Explore Every Exoplanet Discovered So Far? (Answer: No, Read On!)
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How To Download SkySafari 7 Pro On Android Again, Or On A Second Android Device? (Answer: Read On)
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How Come Star Names Are Showing Up As The Underlying Star Magnitudes? (Answer: Weird App State, Default Settings Reset Fixed It)
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What “Horizon” Does Starry Night Use To Compute The “Altitude”? (Answer: Read On!)
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[UX Issue]* How Come The H-R Diagram Disappeared? (Answer: Do Not Drag The H-R Diagram Near The Edge Of The Screen Using iOS Or iPadOS)
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How To Connect SN8 Pro To The Rowan AZ-100 On Windows and Mac? (Answer: Read On!)
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How To Use Starry Night With My New Celestron Inspire Telescope? (Answer: Read On!)
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Why Does My SkyWatcher Telescope Keep Disconnecting When Using SkySafari 7 Pro And SynScan Pro App On Android? (Answer: Read On!)
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How To Clear Home Screen Badge Count "1"? (Not Answered: Reinstall The App - Which Does Not Fix)
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How Come SkyFi 3 Shows A "No Internet" Message When I Try To Connect? (Answer: SkyFi 3 Creates Its Own WiFi Network That Is Independent Of The Internet)
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How To Connect SkySafari 7 Plus And Pegasus NYX-101 Mount On iOS? (More Info Required For Troubleshooting)
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Am I Running The Latest Version Of Starry Night Pro Plus 8? (Answer: When You Install SN8 You Get The Latest Version - There Are No Updates At This Time)
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Is it Possible To Align First With The Hand Controller And Then Use The App For Control When Connected Via Celestron WiFi? (Answer: No - Read On!)
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How To Add A New Panorama To SkySafari 7 Pro On Android 13? (Answer: Read On!)
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How To Connect SynScan Pro App v2.3.7 And SkySafari 6 Plus? (Answer: Read On!)
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If I Like Celestron's SkyPortal App Should I Upgrade To SkySafari 7 Plus/Pro? (Answer: If You Like SkyPortal You Will Love SkySafari - Read On!)
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How To Connect SkySafari 7 Pro And Rainbow Astro 135E WiFi On iOS? (More Info Required For Troubleshooting)
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SkySafari 7 Pro 7.1.8.0 Crashes Seconds After App Start (Answer: Fixed in The Beta, Or Wait For Public Release - Read On)
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Help > Chart Appearance > Screen Brightness Is Discussed, Is This An Option? (Answer: No)
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